Company: QatarEnergy
Skills: IT - Sys Admin & Support
Experience: 9 + Years
Education: Bachelors/3-5 yr Degree
Location: Qatar


Department
INFORMATION & COMMUNICATION TECHNOLOGY

Title
Trading Workplace Support Engineer

Primary Purpose of Job
As part of the IT team in charge of Trading solutions, support QP Trading (QPT) departments at their workplace: • Maintain IT presence/delivery at QPT workplace/floors (front, mid and back offices) and adapt it to the requirements of their work schedules. • Provide specialized support to QPT on all Trading-specific systems (whether desktop or applications) and related requirements. • Check the availability and good functioning of the QPT systems (whether Desktop setup or Applications) and related interfaces and batch jobs (e.g. between CTRM, SAP, Fleet Management, Data Warehouse, etc.) and data feeds (e.g. Market Data); report any issues and resolve them if known or escalate to related support team. Act as IT ambassador within QPT to relay IT matters between QPT and IT entities: • Entertain relations with QPT users to understand their key needs & priorities and identify improvements to the ICT support & delivery arrangements. • Coordinate and facilitate the IT services delivery at QPT workplace, drive and control any required escalations to concerned ICT delivery team. • Build and maintain strong and effective communication with all concerned IT divisions to ease and streamline the service delivery. Also: • Document the related support and management of the Trading systems. • Contribute to the capacity management strategies and plans by forecasting long-term demands and short-term variations related to Trading systems and applications • Apply security measures by following security procedures and standards to ensure secure environment. Contribute to the handling of Trading systems vulnerabilities and threats

Education
• Bachelor's degree in Computer Sciences/Petroleum & Energy, MBA or equivalent • International certifications in IT Service Management (ITIL or equivalent) recommended

Experience & Skills
• Minimum 9 years of progressive and directly related experience with Trading solutions • Demonstrated understanding of Oil& Gas sector and deep knowledge of Trading business, related organization, processes and technologies solutions (C/E-TRM, Fleet Management, Trading Platform, Trading Market Analytics, etc.) • Strong knowledge of workstation systems (Windows 10 and higher) and integration as well as related management/integration solutions (AD, SCCM, Remote Assistance, etc.) and end-point and policy-enforced security (AV/Malware protection, hardening, web/mail filtering, etc.). • Effective participation in various high value projects for Trading solutions implementation • Familiar with IT standards & best practices, architecture, integration, methods • Ability to influence and work closely with stakeholders to determine acceptable solutions • Strong problem solving and decision-making skills • High proficiency with workplace applications (Word, Excel, PowerPoint, Outlook) • Effective written and oral communication and presentation skills and ability to negotiate, coordinate and conciliate between different parties (at Trading and ICT) and management levels (end-users, supervisors and management). • Demonstrated ability to effectively manage and communicate with a multi-cultural/national workforce