Company: Weatherford
Skills: IT - Sys Admin & Support
Experience: 1 + Years
Education: High School/Secondary
Location: Mumbai, Maharashtra, India


Overview

Weatherford is the leading wellbore and production solutions company. Operating in more than 75 countries, the Company answers the challenges of the energy industry with its global talent network of approximately 17000 team members and 365 locations, which include service, research and development, training, and manufacturing facilities. Visit weatherford.com for more information or connect on LinkedIn , Facebook , Twitter , Instagram , or YouTube .

We're looking to the future with a clear vision and a strong mission.

Our goal is to address the headwinds facing the industry, revolutionize the oilfield with digital technology, integrated solutions, and world-class talent.

We accept every challenge for the benefit of our Company, our industry, and the world. Our technology leadership delivers solutions that rise to every occasion, supply the best outcomes in each operation, and give power to all customers.

Weatherford offers competitive compensation, a comprehensive benefits program and opportunities for on-going training and career development. VEVRAA Federal Contractor - Priority Referral Requested.

Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Responsibilities

Job Purpose

Provide technical support to internal and external customers. Troubleshoot and diagnose complex software issues. Make suggestions for problem solutions or software enhancements. Collaborate with existing support staff to learn our products, teach other team members and customers about the product, and help users of the software by troubleshooting or providing input into optimizing their system. Assist in the implementation of solutions in customer test and production environments. Assist with new system deployment and patch installations. Assist in the creation of user manuals with the internal development team.

Duties & Responsibilities
  • This is a night shift position. Candidates must be available to work US Central Time business hours. Note that the shift timing is subject to change as per the DST (Daylight Saving Time).
  • Being a nightshift, it will be fulltime work from home.
  • A Technical Support Analyst will answer phone calls, emails and other channels of communication from customers asking for assistance with product issues.
  • Using specialist computer applications and mathematical models to maximize production.
  • A technical support analyst will help customers with Configuration, usage and administration of their systems.
  • Resolve customer issues related to SCADA, Lift Optimization and Analytics
  • Production Optimization and Oil Production Operations. Provide support to ForeSite Customers.
  • Well testing and well test data management.
  • Candidate will be responsible for collaborating with other technical disciplines.
  • Network Optimization Software support.
  • Asset Optimization principles and software usage and customer support.
  • Exhibit thorough knowledge of Upstream Oil & Gas Optimization Software functionality, configuration and usage
  • Manage and track escalations to higher support levels and escalations to development team
  • Manage adherence to SLA commitments and deviations. Use Customer Service Software tools to monitor, prioritize and deliver support services
  • Participate in software testing during the release cycle.
  • Support multiple versions of the software
  • Create and distribute activity reports.
  • Work assignments carried out to the highest quality level.

Knowledge, Skills, & Ability

Required:
  • Communication skills, customer interaction, knowledge of upstream oil & gas industry.
  • Has worked on well and/or asset optimization projects.
  • Experience in providing support for software users
  • Knowledge of Computers, Operating systems and applications.

Preferred:
  • Worked in software industry in petroleum consultant capacity.
  • Experience in Digital Oilfield, Production Optimization, Smart Field, Intelligent Field Development Technologies, Engineering and Business Computer Applications, SCADA, Telecommunication, System Development and Implementation. Domestic and international project experience.
  • Experience in Windows platform, software installation and debugging.


Qualifications

Experience & Education

Required:
  • Tech / BE / M.Tech in Petroleum or engineering discipline.
  • At least 1 year of software support or customer service experience in Oil & Gas.

Preferred:
  • Degree from premier institute is preferred
  • Experience working with well modelling and network modelling software
  • Previous experience working with production optimization software