Company: Baker Hughes
Skills: Operations Management
Education: Bachelors/3-5 yr Degree
Location: Niteroi, Brazil


Would you like the opportunity to collaborate on a wide range of technical products?

Would you like to shape our strategy for Data?

Join our innovative Global Digital Team

We operate at the heart of the digital transformation of our business. From Digital Engineering to enabling employee success, the Digital Technology team is driven to provide the best products and service. We collaborate with teams to solve complex technical challenges and design future innovations.

Take ownership for developing our team's operational plan

As an IT Operations Manager, you'll focus on ongoing management/maintenance of all Digital infrastructure, products, services & operations. You'll ensure business continuity, capacity management, incident response & Help Desk Management. You'll be a part of Digital Operations Department who will be executing complex standard analyses, tests and support work.

As an IT Operations Manager, you will be responsible for:
  • Reporting, triaging, and desk-side support of all Baker Hughes Digital Products & Services and user peripherals for L1.
  • Escalating matrix management based reported incident.
  • Developing operational plan for the own department. Expected to resolve problems through the application of acquired expertise based upon precedents.
  • Engaging in customizing projects to client needs. Conveys technical information both to clients and to colleagues out of other functions.
  • Playing supportive role in knowledge management gathering data and storing them in a system.

Fuel your passion

To be successful in this role you will:
  • Have Bachelor's degree from an accredited university or college (or a high school diploma / GED)
  • Have solid experience in Digital Technology and infrastructure (Networking, Hosting and Storage, Cloud)
  • Demonstrate good experience in End User Support and Customer Services.
  • Show knowledge in IT Budget management (basic finance skills) and Project management
  • Able to influence others and lead small teams. Lead initiatives of moderate scope and impact
  • Be a team player with excellent interpersonal & communication skills.
  • Fluent in English and Portuguese, intermediate Spanish
  • Have working knowledge in ITIL and/or COBIT

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
  • Working remotely from home or any other work location (up to 5 days a week)
  • Working flexible hours - flexing the times you work in the day

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

A Baker Hughes Company prioriza oportunidades iguais para todos os candidatos. Todas as nossas vagas são destinadas também a pessoas portadoras de deficiência. As decisões de contratação são tomadas independentemente de raça, cor, religião, origem nacional ou étnica, sexo, orientação sexual, identidade ou expressão de gênero, idade, deficiência, ou outras características protegidas por lei.
About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.