Company: NES Fircroft
Skills: Instrumentation Technician
Experience: 2 + Years
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Salary: 50000
Location: Beaumont, Texas, United States


Information Technology Technician

Job Summary / Overview


The IT Technician is responsible for providing hardware and software support, including troubleshooting, installation, configuration, and maintenance of active directory, building, and maintaining Windows servers, desktops, printers, and other technology devices used in the day-to-day operations of the business. This position interacts directly with other employees and end-users and will be required to provide advanced customer service technical support. In addition to supporting local end users, they will work with users in other office locations as well as various internal & external groups to support the IT infrastructure and strategies through remote support and/or onsite visits.

 

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and competencies.

  • Directly provides IT support to company users and other remote locations with occasional travel to remote locations.
  • Support office equipment, but not limited to network tasks, cabling and wiring, programming, troubleshooting, cell phones, and any other office automation systems.
  • Install, configure, and test hardware and software on new or existing devices, in accordance with standard procedures.
  • Set up new equipment and devices; set up and maintain workstations, provide appropriate access to applications, systems, and data.
  • Create new user accounts and management of those accounts.
  • Administer maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers.
  • Maintain user desktops and laptops at the most current release level of IT supported software.
  • Setup VPN remote access permissions and accounts.
  • Monitor network security measures to prevent systems interruptions or breaches.
  • Participate in after-hours upgrades, troubleshooting, and/or on-call availability, as needed.
  • Provide guidance and assistance to end-users on standard supported software.
  • Assist in tracking and maintaining hardware and software inventory; interact with vendors.
  • Present a professional image at all times to clients and vendors and maintain a positive reputation of the company.
  • Follow all relevant company policies and procedures.
  • Perform other tasks as assigned.
 

Qualifications

Licenses, Certifications, and/or Registrations

  • None required.
 

Education, Experience, and/or Training

  • Associates degree; or equivalent from a two (2) year college plus two (2) years or more on the job experience in an IT Customer Service role preferred.
Knowledge, Skills, and Abilities

  • Advanced Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
  • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.
  • Technical Skills - Assesses own strengths and weaknesses, Shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
  • Teamwork - the position requires working well in a team environment, and able to work with a diverse group of people.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
 

Special Requirements

Tools / Equipment

  • Computer
  • Copy Machine
  • Scanner
  • Telephone system
 

Software

  • Proficiency in Microsoft Office Windows Operating System, Windows 95-10 Anti-Virus solutions, required
  • Experience in helpdesk management software.
 

Physical

  • Ability to lift 45 lbs. occasionally.
  • Ability to sit for prolonged amounts of time required.
  • Ability to effectively communicate through various means required.
 

Environmental

  • Majority of work is performed within an office environment, including office equipment - such as computers, telephones, and copiers.
  • Requires passing by industrial equipment on the way to the office.
Noise levels are typically moderate

 

Work Schedule

  • Regular 40-hour workweek, normal duty hours as assigned
  • May work longer hours to meet deadlines, as necessary.
Job Summary / Overview

The IT Technician is responsible for providing hardware and software support, including troubleshooting, installation, configuration, and maintenance of active directory, building, and maintaining Windows servers, desktops, printers, and other technology devices used in the day-to-day operations of the business. This position interacts directly with other employees and end-users and will be required to provide advanced customer service technical support. In addition to supporting local end users, they will work with users in other office locations as well as various internal & external groups to support the IT infrastructure and strategies through remote support and/or onsite visits.

 

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and competencies.

  • Directly provides IT support to company users and other remote locations with occasional travel to remote locations.
  • Support office equipment, but not limited to network tasks, cabling and wiring, programming, troubleshooting, cell phones, and any other office automation systems.
  • Install, configure, and test hardware and software on new or existing devices, in accordance with standard procedures.
  • Set up new equipment and devices; set up and maintain workstations, provide appropriate access to applications, systems, and data.
  • Create new user accounts and management of those accounts.
  • Administer maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers.
  • Maintain user desktops and laptops at the most current release level of IT supported software.
  • Setup VPN remote access permissions and accounts.
  • Monitor network security measures to prevent systems interruptions or breaches.
  • Participate in after-hours upgrades, troubleshooting, and/or on-call availability, as needed.
  • Provide guidance and assistance to end-users on standard supported software.
  • Assist in tracking and maintaining hardware and software inventory; interact with vendors.
  • Present a professional image at all times to clients and vendors and maintain a positive reputation of the company.
  • Follow all relevant company policies and procedures.
  • Perform other tasks as assigned.
 

Qualifications

Licenses, Certifications, and/or Registrations

  • None required.
 

Education, Experience, and/or Training

  • Associates degree; or equivalent from a two (2) year college plus two (2) years or more on the job experience in an IT Customer Service role preferred.
Knowledge, Skills, and Abilities

  • Advanced Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
  • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.
  • Technical Skills - Assesses own strengths and weaknesses, Shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
  • Teamwork - the position requires working well in a team environment, and able to work with a diverse group of people.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
 

Special Requirements

Tools / Equipment

  • Computer
  • Copy Machine
  • Scanner
  • Telephone system
 

Software

  • Proficiency in Microsoft Office Windows Operating System, Windows 95-10 Anti-Virus solutions, required
  • Experience in helpdesk management software.
 

Physical

  • Ability to lift 45 lbs. occasionally.
  • Ability to sit for prolonged amounts of time required.
  • Ability to effectively communicate through various means required.
 

Environmental

  • Majority of work is performed within an office environment, including office equipment - such as computers, telephones, and copiers.
  • Requires passing by industrial equipment on the way to the office.
Noise levels are typically moderate

 

Work Schedule

  • Regular 40-hour workweek, normal duty hours as assigned
  • May work longer hours to meet deadlines, as necessary.


With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.