Company: NES Fircroft
Skills: IT - Sys Admin & Support
Education: Associates/2 yr Degree/Diploma
Employment Type: Full Time Contractor
Salary: Negotiable
Location: Middlesbrough, England, United Kingdom


A fantastic opportunity has arisen to support our client in its Digital journey, with this is a new role within the Business systems team. Working across multiple information systems across the business systems portfolio, you will support with the implementation of new systems across the organisation and help maintain and evolve our existing systems though resolving routine ICT service requests and issues.

 

Main responsibilities

  • The initial setup and configuration of hand held and other devices to the organisation. Ensuing they are registered successfully and users provided with appropriate support and guidance
 

  • System Administration functions such as; create new user accounts, amend permissions, reset passwords and other standard service request functions
 

  • Support the user base of up to 7250 employees via telephone, teams and email
 

  • Other duties to support the implementation and best use of business information systems within the organisation
 

  • Support the business systems team as required with various administrative tasks across the business systems portfolio
 

Person Specification

  • Good working knowledge of Microsoft products.
 

  • Experience of handling customer enquiries, resolving queries with a focus on customer experience
 

  • Good communication skills - Able to build good relationships and work well with people
 

  • Able to demonstrate good organisational skills
 

  • Adaptable and flexible personality, willing to work in a fast passed environment and respond appropriately to the organisations requirements as the evolve
 

  • Ability to travel independently would be advantageous but not essential


With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.