Company: NES Fircroft
Skills: IT - Sys Admin & Support
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Contractor
Salary: n/a
Location: Calgary, Alberta, Canada


Our client, a large oil and gas operator, is seeking a Desktop Support individual (Junior) for a contract role in Calgary.


Description:

Core Responsibilities:
- Serving as the first point of contact for customers seeking technical assistance or requesting IS services over the phone or chat. Take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests.
- Provide support for all end user computing services including desktops, laptops, mobile devices, printers, peripherals, audio visual equipment and associated software;
- Respond to and resolve incidents and service requests for workstation services;
- Analyze incidents and escalate if corporate wide solution is required;
- Document work logs and resolution of tickets in our ServiceNow system to ensure that the
information is available to the rest of the End User Services team and the Service Desk;
- Develop Knowledge Base articles based on resolution of incidents;
- Assist with problem management;
- Other tasks as required.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.