Company: ENGIE
Skills: Customer Service
Experience: 2 + Years
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Wath upon Dearne, England, United Kingdom


Engie are looking for a Customer Care Manager to join our team in Rotherham S63 7ER. Your role will be to promote excellence in customer care. Influencing product development, optional extras, and construction methodology.
You will have strong experience as a customer care manager in a front facing role, preferably for a large housing association. You will also have experience dealing with contractors and sub-contractors.
This is a fantastic opportunity for someone who is enthusiastic and has a real passion for their role.
Please note the closing date for applications is 28/04/2021 all applications will be reviewed after this date.

Who are you?

 

  • Previous experience as a customer care manager
  • Experience in a customer care manager role for a housing association
  • Experience in a large organisation
  • Experience of working with both Sub Contractors and Contractors
  • Front facing customer experience
  • Able to articulate information to elderly residents
  • Empathic
  • Analytical
  • Good understanding of CRM systems
  • Excellent skills in Microsoft Office

 


What is your day to day?

 

 

  • Present fact-based evidence to steer product development
  • Ensure processes and systems can support our customers
  • Influence construction methodology to aim at a "defect free" product
  • Be the main point of post-sale contact for customer who have remedial works outstanding on their homes
  • Manage outcomes for our 2 year Builder Warranty
  • Diagnose product and construction faults and manage the process of rectification
  • Liaise with contractors and suppliers
  • Understand the needs of our target market
  • Understand the customer journey and influence all elements that impact on our customer experience
  • Deal with any NHBC or similar resolutions
  • Support customers with on going services and adaptations to enable them to meet long term mobility needs
  • Prepare and present management reports on customer satisfaction, remedial work issues, specification amendments. Value for money product development
  • Win hearts and minds - be customer care hero - focusing everyone else on this key element of our business
  • Work as part of a high performance team


Who will you build relationships with?

External:
• Customers
• Site construction team
• Regional Customer Care personnel
• Suppliers
• Contractors
• SDL
Internal:
• Construction Teams
• Quality Control Manager
• Sales & Marketing personnel
• Procurement Team
Who are we?
ENGIE employs 17,000 people in the UK and over 160,000 worldwide, achieving revenues of €60.6 billion in 2018

What's in it for you?
This is a full time, permanent position. On offer is a competitive salary.

What next?
If this role is of interest to you, please click below to apply! A member of our Resourcing Team will review your application and be in touch.

For more information about ENGIE, please visit:
http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. ENGIE has a written policy on the recruitment of ex-offenders, which is made available to all DBS applicants upon request. A copy of the DBS code of practice can be found here .

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information

 

 

  • Posting Date: Apr 7, 2021