Company: ENGIE
Skills: Accounting, Financial Analyst
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: United Kingdom

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

ENGIE are recruiting for a Credit Control Assistant to be based in Leeds (LS12 1BE). This is a permanent and full-time role which offers a competitive salary and benefits package.

Purpose of the Job

Working in the credit control team, the post-holder role will focus on the collection of debt and resolution of disputes with customers.

Key Accountabilities

Reconciliation, resolution and collection of aged debt, including accounts that require monitoring as a result of continued non payment (high risk accounts)

Encourages customers to pay to contractual terms

Responsible for the management of customer payment points and the housekeeping of the accounts

Follows the disconnection and legal process for non-paying customers

Follows Account Manager Escalation for overdue debt customers

Focuses on the collection of all types of debt which includes interest charges, transportation, reconciliation and other specific item invoices.

Responsible for managing and resolving customer accounts with unallocated payments within given internal SLAs

Responsible for ensuring Team KPI indicators targets are on or below the agreed targets as specified each month

Responsible for managing a portfolio of customers which includes resolving disputes

Adheres to internal processes and risk management frameworks.

For more information about ENGIE please visit:

GCSE Mathematics Grade C and above or equivalent

GCSE English Grade C and above or equivalent

Knowledge and Skills

Strong organisational skills including the ability to manage conflicting work priorities

Proven ability to produce accurate work under tight deadlines

Strong communication, telephone and customer service skills

Ability to work under pressure to meet targets

Strong numeracy and literacy skills

Proficient in MS Office (Word, Excel and Outlook)


Previous experience of credit control and/or customer services (ideally a minimum of 2 years) within a finance department is preferred

Previous utility industry experience is an advantage

For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
  • Posting Date: Apr 13, 2021