Company: ENGIE
Skills: Customer Service
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Norwich, England, United Kingdom

ENGIE are looking for a self-motivated and conscientious Resident Liaison Officer to join our team in Norwich on a permanent basis. You will be Educated to GCSE level or equivalent and hold a Full, current and valid driving licence.
What is your day to day?
The role of the Resident Liaison Officer (RLO) is a vital one. For many residents the RLO is the first person they will meet from ENGIE before any works commence, and they remain the point of contact through to completion. Through the RLOs words, actions and commitment to giving great service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. You will need to promote, protect and monitor our clients' high standards of customer satisfaction by ensuring compliance guidance and regulation is adhered to. The RLO also facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the Engie team.

Who are you?
Previous customer service or resident liaison experience including face to face, telephone enquiries and Kitchen and Bathroon experience
Basic understanding of construction in social housing and occupied homes
Previous customer service or resident liaison experience within the construction / social housing sector
Engage with Engie's commitment to provide an inclusive working environment for colleagues when undertaking all duties and aspects of the role.
Confidentiality in handling sensitive data and able to work in line with GDPR regulations
A confident and adaptable communication style
Effective organisation and planning skills with the ability to meet tight deadlines
An analytical approach
Who are we?
ENGIE provides market-leading products and support to our energy and services customers to optimise the use of buildings and drive down energy costs, contributing to ENGIE's wider ambition of helping society and businesses to Make Zero Carbon Happen.
ENGIE employs 17,000 people in the UK and over 160,000 worldwide, achieving revenues of €60.6 billion in 2018
What's in it for you?
In this role, you would have the opportunity to add real value from the outset. Also, on offer is a competitive salary, a business use only car and benefits package.
What next?
If this role is of interest to you, please click below to apply! A member of our Resourcing Team will review your application and be in touch.
If you have any questions about this vacancy, please reach out to

For more information about ENGIE, please visit:

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. ENGIE has a written policy on the recruitment of ex-offenders, which is made available to all DBS applicants upon request. A copy of the DBS code of practice can be found here .

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information

  • Additional Locations: Europe-England-Bedfordshire-Dunstable
  • Posting Date: Apr 1, 2021