Company: Bechtel
Skills: Student / Recent Grad
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Waynesboro, Georgia, United States

Requisition ID: 234068

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact.

We serve the Infrastructure; Nuclear, Security & Environmental; Oil, Gas & Chemicals; and Mining & Metals markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel are our values - ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants - integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.

Project Overview

The Vogtle project is looking for a Deskside Support Technician to join the IS&T team. This position performs moderately complex assignments that require initiative and independent judgment in the selection and use of established principles and procedures. Performs a range of work activities in a wide variety of contexts. Plans, schedules and monitors own work within a limited time horizon, using applicable methods, procedures, tools, equipment and standards effectively with only occasional reference to others. Responds to customers' needs, questions and concerns in an accurate, effective and timely manner and expedites corrective actions. Works with client to define timeframe requirements. Fields customer questions and service requests via calls, voicemail, email, and walk-ins.

  • Resolves end user IT issues remotely, in person, or dispatch to appropriate IT specialists.
  • Provides instruction to peers or customers as needed.
  • Monitor's customer issues and IT service delivery via customer calls and on-line monitoring tools.
  • Escalates support issues appropriately.
  • Provides end user support in a fast paced, technically challenging IT environment.
  • Works at both a construction site and an office environment.
  • Installs and upgrades software and performs regular maintenance on personal computers and printers.
  • Documents support and diagnostic activities and accurately resolves and closes assigned trouble tickets by following customer support standards and procedures.
  • Actively manages customer expectations through effective communications. Makes frequent contact with end users and customers to resolve problems and issues relating to information technology.
  • Works collaboratively to assist other Service Center and Deskside Support team members, ensuring team performance goals are met.
  • Spearheads service improvement initiatives, as requested by management.

Qualifications and Skills

Basic Qualifications
  • Pursuing an BA/BS in Computer Science or Information Technology from an accredited college.
  • Must be a US Citizen.

Minimum Qualifications
  • Strong workstation hardware and software problem solving skills.
  • Diplomatic skills in end user communication. Handles customer interactions in an accurate, effective, and timely manner, and articulates ideas in clear & concise reports.
  • Attention to quality, including accurate documentation of work completed.
  • Must be able to work productively with little supervision.
  • Must be able to physically move computers and associated hardware.
  • Knowledge of Windows workstation hardware and software.
  • Knowledge of workstation imaging techniques and software.
  • Knowledge of MS Office and Internet Explorer.
  • Knowledge of networking.
  • Knowledge of infrastructure systems architecture concepts, configurations and standards.

Preferred Qualifications
  • Experience with ServiceNow (or other automated call center software) and multi-line phone systems.
  • Experience in an IT Call Center troubleshooting user issues remotely.
  • Experience using remote deployment tools to install and configure software, remove spyware, troubleshoot hardware and software, etc.
  • Relevant IT certification preferable, such as A+, Network+ or MCP.

Shaping tomorrow together

Bechtel is one of the most respected global engineering, construction, and project management companies. Together with our customers, we deliver landmark projects that foster long-term progress and economic growth. Since 1898, we've completed more than 25,000 extraordinary projects across 160 countries on all seven continents. We operate through four global businesses: Infrastructure; Nuclear, Security & Environmental; Oil, Gas & Chemicals; and Mining & Metals. Our company and our culture are built on more than a century of leadership and a relentless adherence to our values, the core of which are safety, quality, ethics, and integrity. These values are what we believe, what we expect, what we deliver, and what we live.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.