Company: NES Fircroft
Skills: IT - Analysis & Management
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Contractor
Salary: n/a
Location: Toronto, Ontario, Canada

Here are the requirements for the Oracle SCM Cloud Operations Lead role:
•    Lead and guide a team of Oracle cloud technologists in support of the SCM business processes.
•    Work with a managed services provider to ensure adherence to SLA's, and driving operational excellence
•    Oversee quality in ServiceNow queues, driving quality in incident, task, and problem management
•    Expertise in Oracle cloud, having done 2-3 implementations, in the areas of P2P, Sourcing, MML
•    Responsible for day-to-day maintenance of the Oracle ERP/SCM platform, including roll-out and testing of updates and enhancements
•    Facilitate cross-functional meetings/presentations with various levels of management.
•    Collaborate with other team members including end users, business analysts, architects, or web services teams to determine functional and/or technical solutions and designs Oracle Cloud Operations Lead - SCM
•    Provide subject matter expertise to Oracle Cloud system end-users; develop and maintain functional system configuration documentation and processes.  
•    Complete both hands-on configuration of the platform as well as management of outsourced support resources.  
•    As a member of the Production Support team, ensure incidents, Oracle enhancement requests and Oracle Service Requests (SRs) are dealt with in a timely manner  
•    Understanding of how Oracle Cloud system configurations enable the business processes, specifically for SCM modules (Inventory, Order Management, Manufacturing, Procurement)  
•    Serve internal customers with a high level of service by increasing the understanding of systems, engaging in month-end support activities and cross-functional support
•    Plan and execute small to medium sized projects or tasks and make substantial contributions to determining feasibility of goals/objectives.
•    Provide reliable solutions to a variety of problems using sound problem solving techniques including the ability to find root cause and corrective action for given problems.
•    Consistently demonstrates quality and effectiveness in work documentation and organization.
•    Design SCM stream specific strategy and solutions to meet project deliverables
•    Oversee and problem solve system issues in respective application portfolio to determine the best course of action.
•    Lead business process documentation and identify areas for process improvement opportunities.
•    Collaborate with other Enbridge development teams (Oracle, Maximo, and PowerPlan) as needed to build or modify functionality and integration
•    Collaborate with architecture and operational teams to ensure solution compatibility with company standards
•    Review data extracts and access to data for ERP Data Conversion, Master Data Management and Reporting and Analytics teams.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.