Account Manager

Kingston upon Thames, England, United Kingdom
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Company: ENGIE
Skills: Sales
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Kingston upon Thames, England, United Kingdom

ENGIE are recruiting for an Account Manager to be based in Kingston upon Thames. This is a permanent full-time role working Monday to Friday. On offer is a competitive salary, and benefits package.
Reporting to the Partnership Director, the Account Manager will be responsible for and will lead a team of contract staff delivering hard and soft FM contracts. This is an exciting full-time challenging role working 40 hours per week. The contract includes, hard and soft service provision provided by a combination of directly employed and sub-contracted labour and includes but is not limited to help desk, security, cleaning, building fabric, mechanical and electrical, 24/7 reactive response and Planned Preventative Maintenance.

Main Responsibilities/Duties Include:

  • Ensure delivery of all contractual obligations
  • Ensure delivery to meet or to exceed budget
  • Ensure contractual and legislative compliance
  • Ensure delivery to meet SLA performance measures
  • Ensure compliance with health and safety legislation
  • Ensure stakeholder management and build relationships

Your key responsibilities, will include but not limited to:

  • Delivering excellent customer service
  • Management of the property portfolio including buildings under contract
  • Ensuring the end user receive the best experience possible
  • Key Stakeholder management.
  • Responsible for financial and operational delivery of the contract
  • Accountability and measurement of SLA and KPI performance.
  • Prepare monthly contract reports and deliver the output in contract meetings with the client
  • Complete and review reporting data and compile and submit contract reporting
  • Management of the contract team, developing objectives and ensuring performance against personal and contract deliverables.
  • Carry out safety and quality audits supported by SHEQ team
  • General administration duties
  • Maintaining health and safety standards in line with legislation and company policies and procedures
Required Qualifications, Skills or Experience:

  • Experience in Facilities Management
  • Experience in Coupa, SAP and Maximo (advantageous)
  • Exceptional interpersonal and communication skills
  • Ability to represent the business in a professional manner and to deliver an excellent customer experience
  • Computer literacy skills, being competent with Microsoft Office, Excel and PowerPoint

For more information about ENGIE, please visit:

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. ENGIE has a written policy on the recruitment of ex-offenders, which is made available to all DBS applicants upon request. A copy of the DBS code of practice can be found here .

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
  • Additional Locations: Europe-England
  • Posting Date: Mar 24, 2021