Company: BP
Skills: IT - Analysis & Management, IT - Programming & Database, IT - Software Development, Research & Development
Education: Bachelors/3-5 yr Degree
Location: Sunbury, United Kingdom


    • Support the design leadership team in the nurturing and growth of the design discipline including developing your organizational structure and hiring of the User Research team.
    • Have a good understanding of planning, executing and implementing design thinking methodology.
    • Be an expert communicator with educating your team and stakeholders on all things User Research.
    • Lead business unit UX Research Leads by supporting key projects, growing and leading their teams and empowering them to input into the defining and implementing of processes, ways of working and best practices.
    • Responsible for defining and driving the medium to long-term strategy for how UX Research plays a role in the life cycle of BP services and products.
    • Support business unit UX Research Leads and UX Researchers with conducting both empathy-driven research and usability testing, analyzing data & insights and consolidating findings into tangible insights that can provide directional input into products and services.
    • Identify and be a key contributor to industry trends in user research methods.
    • Enable BP product designers and agency design teams in applying UX principles, extensive personal knowledge and user research data to build user interfaces and other user interactions that implement information designs, user workflows, wireframes, and prototypes.
    • Strong communication skills for research activities and findings, narratives, and experience value propositions.
    • Good knowledge of how to implement different research methods and how to structure research and basic tests to reduce the risk of confirmation and one other type of bias impacting the results, working closely with designers.
    • Able to lead and empower and bring together both BP designers as well as design teams provided by our agency partners and enable collaboration and insights sharing across project teams.
    • Effectively consolidate and communicate key findings and insights cross-functional and to key stakeholders, actively engaging with the product team, representing the bp design philosophy and advocating for the user.
Your Accountabilities
You will be accountable for the UX Research discipline including:
    • Defining best practices in User Research.
    • Shape the processes and ways of working through which User Research will be executed.
    • Define the User Research outputs and deliverables standards.
    • Oversee the career development and progression of all User Research.
    • Maintain the User Research skills matrix.
    • Oversee designers from various different agencies.
    • Leader in thought leadership around the User Research discipline.
Nice to have
    • Good understanding of Service Design and Product Design best practices.
    • Confident at speaking about User Research and BP design initiatives both internally and externally.
You're Required to have
    • BS/MS Degree; preference for Human Computer Interaction, Psychology, or Computer Science; or equivalent experience.
    • Experience working as a user researcher with an in-house Design team or at a Design agency.
    • Experience of leading a wide range of team sizes from project specific to discipline teams.
    • Knowledge of Agile or Lean UX or product methodologies and experience working in a collaborative, agile environment is a plus.
    • A portfolio that highlights your approach to problem solving coupled with your skills in research.
    • Strong written and verbal communication skills


Purpose
To reimagine energy for people and our planet. We want to help the world reach net zero and improve people's lives. We will aim to dramatically reduce carbon in our operations and in our production, and grow new low carbon businesses, products and services. We will advocate for fundamental and rapid progress towards Paris and strive to be a leader in transparency.
Join us in creating, growing, and delivering innovation at pace, enabling us to thrive while transitioning to a net zero world. All without compromising our operational risk management.

Working with us, you can do this by:
    • deploying our integrated capability and standards in service of our net zero and safety ambitions
    • driving our digital transformation and pioneering new business models
    • collaborating to deliver competitive customer-focused energy solutions
    • originating, scaling and commercialising innovative ideas, and creating ground-breaking new businesses from them
    • protecting us by assuring management of our greatest physical and digital risks.
Because together we are:
    • Originators, builders, guardians and disruptors.
    • Engineers, technologists, scientists and entrepreneurs.
    • Empathetic, curious, creative and inclusive.
Humans are driven by need, but at their core they are fueled by compassion. Empathy helps them make
their decisions because compassion equals' trust.

The Role
We are looking for a UX Research Director to lead our UX Research discipline and join our fast-growing Human Experience Design (HXD) team to pave the way on what UX Research means for BP and define how this discipline integrates with digital, cross-functionally. This person is passionate about representing the user at the heart of everything they do and is constantly looking at new and creative ways to engage users and utilizes their insights in a way that helps key stakeholders think differently about the anchor that steers decision making around products and services. This person will be an inspirational people leader that really cares about developing and nurturing the careers of UX Researchers, and agencies, whilst defining the processes, ways of working and standards of what a UX Research does in BP's digital design discipline.

Your skills
  • Be a key part in the design leadership team as a discipline lead and promote HXD standards and support the team in developing and maintaining them as the foundation for crafting cohesive experiences.