Company: BP
Skills: IT - Programming & Database, IT - Software Development, Design Engineer
Education: Bachelors/3-5 yr Degree
Location: London, United Kingdom

    • Producing service design blueprints, illustrated journey maps, concept designs, service experience prototypes, integrating accessibility requirements, empathy maps, and value proposition proposals, for the creation and evolution of products and services.
    • Apply information architecture (such as user flows, taxonomy, hierarchy etc.) to services and products.
    • An expert in design thinking methodology practices.
    • Understanding of different research methods and how to structure research and basics tests to reduce the risk of confirmation and one other type of bias impacting the results, working closely with researchers to develop designs and basic prototypes based upon scenarios.
    • Able to lead and empower both BP designers as well as multi-disciplined design teams provided by our agency partners and enable collaboration and insights sharing across project teams.
    • Effectively consolidate and communicate key findings and insights cross-functional and to key stakeholders.
Your Accountabilities
    • Working with the Service Design Director to define best practices of the sub-discipline within Design.
    • Leading your business unit(s) and projects in all things Service Design.
    • Input into and implement the processes and ways of working through which Service Design will be executed.
    • Input into and implement Service Design outputs and deliverables standards.
    • Oversee designers from various different agencies.
    • A key contributor in thought leadership around the Service Design discipline.
Nice to have
    • Advanced visual design and UX skills to be applied for playback decks/presentations, service blueprints and all other service design-based deliverables.
You're Required to have
    • BS/MS Degree; preference for Human Computer Interaction, Service Design, or Computer Science; or equivalent experience.
    • Proficiency in using all design tools such as Adobe, Sketch, Figma, Invision and Zeplin.
    • Experience working as a service designer with an in-house Design team or at a Design agency.
    • Experience of leading a wide range of team sizes from project specific to discipline teams.
    • Knowledge of Agile or Lean UX or product methodologies and experience working in a collaborative, agile environment is a plus.
    • A portfolio that highlights your approach to problem solving coupled with your skills in service design, research, user experience, and design (both visual and interaction)
    • Strong written and verbal communication skills


To reimagine energy for people and our planet. We want to help the world reach net zero and improve people's lives. We will aim to dramatically reduce carbon in our operations and in our production, and grow new low carbon businesses, products and services. We will advocate for fundamental and rapid progress towards Paris and strive to be a leader in transparency.
Join us in creating, growing, and delivering innovation at pace, enabling us to thrive while transitioning to a net zero world. All without compromising our operational risk management.
Working with us, you can do this by:
    • deploying our integrated capability and standards in service of our net zero and safety ambitions
    • driving our digital transformation and pioneering new business models
    • collaborating to deliver competitive customer-focused energy solutions
    • originating, scaling and commercialising innovative ideas, and creating ground-breaking new businesses from them
    • protecting us by assuring management of our greatest physical and digital risks.
Because together we are:
    • Originators, builders, guardians and disruptors.
    • Engineers, technologists, scientists and entrepreneurs.
    • Empathetic, curious, creative and inclusive.
The Role
We are looking for a Service Design Lead to join our fast-growing HXD team, to partner with the Service Design Director/Discipline Lead to drive and connect all Service Design activities across projects optimizing shared insights and collaboration across the business unit. This person will be passionate about building outstanding experiences and who thinks deeply about people, processes and systems. This person will be an inspirational people leader that really cares about developing many Service Designers, and agencies, whilst defining the processes, ways of working and standards of what a Service Designer does in BP's digital design discipline.

Your skills
    • Be a key part in the Service Design leadership team leading the Service Design sub-discipline across multiple projects and promote HXD standards and support the team in developing and maintaining them as the foundation for crafting cohesive experiences.
    • Be an expert communicator with empowering and educating your team and stakeholders on all things Service Design, taking project leaders on a journey to truly understand the value of service design.
    • Lead and nurture Service Designers leading projects to focus on understanding and utilizing human experience design practices for each step of the process.
    • Build and iterate a cohesive view of the business unit service, using workshops, mentoring and best practices to facilitate the collaboration of all Design project leaders creating a seamless cohesive experience for both the end users and delivery teams.
    • Be facilitator of visions and perspectives for all discipline peers in creating a shared vision and understanding of projects using the lenses of viability, desirability and feasibility.