Company: NES Fircroft
Skills: IT - Analysis & Management
Education: Masters Degree
Employment Type: Full Time Contractor
Salary: Good
Location: Basrah, Basra Governorate, Iraq

ITC & P2P Applications Lead - 12 Months Contract - Iraq

28 x 28 Rotation

Essential:- Procure-to-Pay applications (Maximo preferred). Financial & Accounting Systems (SUN Financials preferred). Invoicing Applications (Filenet preferred). Reporting Applications (Business Objects preferred). SharePoint. Oracle & SQL databases. .NET technologies developing custom applications. Leadership experience & excellent communications skills. A proven track record in Application maintenance & service delivery

  • Lead the team (local & offshore), providing daily direction to support & delivery activity against agreed priorities.
  • ITC & P2P Applications Lead to coach & develop Iraqi staff through on the job training & progression of formal training, managing, maintaining, & delivering the team training plan, promoting the personal development of Iraqi's in line with HR policy
  • Provide end-user support & education.
  • Lead activities to recover from incidents & complete subsequent problem management & Root Cause Analysis.
  • Produce & update application roadmaps, including upgrade paths & end of sale/end of support information.
  • ITC & P2P Applications Lead Manage projects & activity, draft SoRs, monitoring progress, identify critical issues & risks. Take proactive remediation steps when required.
  • Provide a structured weekly report that monitors progress, Incidents, Projects, Key Activity, & Management Information
  • Work within applications, other ITC teams, & vendors to develop, deploy, monitor, maintain, upgrade, provide data management, systems integration, & application maintenance. Support other ITC teams with their solution design & project implementation.
  • Provide a budgetary forecast for business case justifications & cost/benefit analyses for IT spending & initiatives.
  • Manage ITC Invoice Technical Approval & Value of Work Done.
  • Monitor & manage the contract & license termination dates & manage the renewal process.
  • Keep essential documentation up to date to including supported applications, access control, CMDB, & change requests.
  • Ensure security vulnerabilities are assessed & appropriate action taken.
  • Manage the end to end Release & Deployment process, ensuring patching & hotfixes are applied as appropriate, keeping versions per the agreed roadmap.
  • Use appropriate tools to monitor & manage applications reporting on capacity, performance, & optimization, taking remediation action as necessary.
  • Assist with the procurement process for new contracts drafting SoR, SoW, & Technical Questions, being part of a Technical Evaluation team.
  • Develop & maintain excellent relationships with a very diverse group of stakeholders, including Chinese & Iraqi JV partners, users, vendors, & IT service organizations, communicating effectively with business process owners, key business users, & Project Delivery Managers
  • Work closely with the BackOffice, Telecommunications, & Service Desk Teams to ensure adequate customer support to the business, sharing information & knowledge wherever possible through process, dialogue, & collaborative work.
  • Assisted with defining & maintaining applications related to the DR plans, ensuring they are tested regularly.
  • Manage ongoing supplier relationships leading or participating in weekly operational reviews & monthly service reviews, ensuring contract compliance & maximizing value from contracts.
  • Identify & progress continuous service improvement activities.
  • Identify risks to service delivery, recommend options to address risks, & execute approved options.
ITC & P2P Applications Lead Education:- University degree in the field of Computer Science / IT or related discipline or related equivalent experience.

ITC & P2P Applications Lead Desirable

ITIL V3 foundation & at least 1 ITIL Intermediate certification, preferably V3 Service Operations.
Experience managing projects
Microsoft Technology Associate - Developer & Database
Knowledge of network infrastructure components

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.