Skills: Customer Service
Experience: 3 + Years
Education: Associates/2 yr Degree/Diploma
Employment Type: Full Time Salaried Employee
Location: Houston, Texas, United States
A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES
Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.
Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.
This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.HOUSTONTexas
The Customer Services Department is responsible for all core domestic and global accounts management activities. The Customer Service Representative shall perform account management activities in accordance with Bureau Veritas Certification procedures and processes to ensure that all client contracts are handled to meet the clients' needs.
Ensure that auditors are provided with the necessary documentation, plus any other requirements needed prior to the performance of their tasks
Communication to sales department regarding requests for additional services
Liaise with account contacts to ensure that all needs are met related to the fulfilment of each contract. Respond to client requests as quickly and thoroughly possible
Manage individual client KPIs
Conduct administrative reviews on the audit reports and upload into system
Ensure information in the system is accurate and aligned with contractual requirements and client needs
Maintain accurate and up-to-date client files and documentation within Siebel system
Manage deadlines to ensure audits are scheduled on time, audit reports are received and final certificate is issued
Prepare presentations for clients and attend quarterly client meetings, some travel may be required
Perform other duties as assigned by the Client Account Supervisor or Director of Operations All Operations activities are completed according to procedures developed for the role.
Timely response to client and auditor requests regarding to contracted audits.
Provide accurate documentation and materials to the Auditors.
Accurate recordkeeping of client activities per the contract in the Siebel system.
Demonstrated effort to establish verbal contact with assigned clients.
KNOWLEDGE, SKILLS & EXPERIENCE KEY COMPETENCIES
Associate degree or 3-5 years of equivalent experience.
At least 2 years related to Customer Service that involves project coordination in contrast to basic scripted Call Center environment.
Excellent communication and interpersonal skills; Good command of English language (spoken and written)
Proficient in computer skills, and conversant with use of MS Word, MS Excel (Seibel experience preferred)
Preferred: 4 year degree or equivalent.
Preferred: 2 years or more experience with third party registration activities
Preferred: Experience in interacting with large, international companies
Preferred: 2 years or more experience with third party registration activities Demonstrated organizational skills handling high volume audits
Aptitude to learn multiple systems
Ability to adapt to process changes in procedures and systems.
Accuracy, timeliness and proficient organizational skills.
If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request toUSinfor@us.bureauveritas.com We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!
If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below:
Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.
As a trusted partner, Bureau Veritas offers innovative solutions that go beyond simple compliance with regulations and standards, reducing risk, improving performance and promoting sustainable development.
Bureau Veritas core values include integrity and ethics, impartial counsel and validation, customer focus and safety at work.
Bureau Veritas is recognized and accredited by major national and international organizations.