Company: BP
Skills: IT - Programming & Database
Experience: 4 + Years
Education: Bachelors/3-5 yr Degree
Location: Pune, Maharashtra, India

bp is transforming and at our Digital Hub in Pune we are growing the digital expertise and solutions needed to advance the global energy transition.

Role Synopsis
Digital Workplace email team and service fall within the Productivity & Collaboration portfolio in Digital Workplace, developing and supporting bp's email services globally, spanning a hybrid infrastructure of on-premise and cloud-based services with extremely high availability and performance requirements. The team of platform engineers operates and manages the company wide email service supporting a global organization at scale around 100,000 mailboxes.

Key Accountabilities
  • Translate relevant business requirements into designs for technical platforms. Collaborate with digital teams using deep domain expertise to support and guide the resolution of issues, incidents, problems
  • Create a clear vision & maximize value from current applications & emerging technologies, demonstrating technical thought leadership
  • Contribute to the continuous improvement by supporting & coaching Platform Engineers & improving the quality standards & efficiency of delivery
  • Build awareness of internal & external technology developments, managing the delivery of process & system improvements
  • Promote a culture of security & compliance

Desirable Education
  • Preferably a Bachelor's (or higher) degree, preferably in Computer Science, MIS/IT, Mathematics or a hard science.

Desirable Experience and Capability
  • Years of experience, At least 4-5 yrs of relevant experience working in large scale email and collaboration technology roles with evidence of experience of on-premise Microsoft Exchange operations at scale more recent and 0365 experience
  • Overall 5-8 yrs experience in IT development or operational roles

Required Criteria
  • Supporting & configuring Exchange 2016+ (Hybrid & Online) / Active Directory / Office 365 / AAD Connect
  • Delivering & supporting complex Email architectures, & specific bespoke solutions
  • Application h&s on design & development using MS toolsets & platforms.
  • Business orientation - presentation & workshop skills
  • Root cause analysis & diagnostic examinations to resolve client issues
  • SMTP mail flow - understanding EOP & SMTP application gateways
  • DNS - MX, A, PTR, SPF, DKIM & DMARC records
  • PowerShell Scripting knowledge, using scripting to automate processes.
  • ITSM - knowledge & use of Service management toolsets such as ServiceNow
  • Exchange RBAC model & delegation rights including Azure application delivery, (EWS & Graph API delegation & direct permissions models)
  • Office 365 admin settings for Exchange, Directory Synchronization, MIM & the road map
  • Identity management solutions
  • Brokerage solutions for O365 & Azure, incl. abstraction layers for automation.
  • Exchange Architecture for messaging On Premise, Hybrid & Online
  • Client Access Servers, Mailbox server configuration, incl. high availability options

Preferred Criteria
  • MS 365 certifications or relevant
  • Exposure to adjacent domains such as platforms, storage, databases
  • DevOps practices & techniques (Value Stream Mapping, Lean, flow, eliminating waste)
  • Modern approaches to source-code management & control through tools such as Azure Dev Ops & Git/GitHub
  • Modern development methodologies (Agile using Scrum &/or Kanban)
  • Data Platform Delivery & Management
  • Availability, Capacity & Emerging Technology Management
  • Programming / Software Development
  • Release & Deployment
  • Requirements Definition & Management
  • Service Operations
  • Systems Design, Installation & Decommissioning
  • Technical specialisms
Key Behaviours
  • Empathetic: Cares about our people, our community and our planet
  • Curious: Seeks to explore and excel
  • Creative: Imagines the extraordinary
  • Inclusive: Brings out the best in each other