Company: BP
Skills: IT - Analysis & Management, IT - Software Development
Education: Bachelors/3-5 yr Degree
Location: Pune, Maharashtra, India

A Discipline of technology service experts providing core engineering capabilities in service development, maintenance, testing, operations and ongoing improvement. It is expected that Site/Software Reliability Engineering principles and operations support techniques are inherent in all roles. Primary activities will focus around delivery leading the development, testing, operations and ongoing improvements to digital products. Service Engineers will collaborate extensively with technology teams to resolve complex incidents, requests and problems, and will act as technical advisors on major digital projects. Service Engineers will also assure the safe application and adoption of new and changed technology into the environment.

Key Accountabilities:
  • Provide service design consultancy that enable other digital teams to define their respective services, offerings and dependencies
  • Act as the voice of the service owners, providing honest feedback and suggestions of improvements to the Digital System of Work platform
  • Contribute to the community knowledge sharing and drive a culture of continuous improvement within your team. Encourage innovation and delivery of initiatives and technologies that will optimise operational efficiency and effectiveness
  • Act as the product owner or SME in development of technology solution that will support service design processes. This includes understanding stakeholders' feedback, developing and prioritizing new user stories / epic, testing changes and providing training on new product feature releases
  • Champion the training and communication for best practices and standards
Build awareness of technology developments, managing the delivery of process and system improvements
Desirable Education & Experience :
  • Bachelor's (or higher) degree, ideally in Computer Science, MIS/IT, Mathematics or a hard science.
  • Years of experience: 12-15 years, with a minimum of 8-10 years of relevant experience.
  • Experience operating within a business-critical and regulated environment.
Required Criteria
  • Stakeholder Management
  • Consulting
  • ITIL Core Process
  • Service Design
  • Business Risk Management
  • Business Process Improvement
  • Requirements Definition & Management
  • Regulatory Compliance
  • Business-critical Operations
Preferred Criteria
  • Agile (Scrum/Kanban)
  • Dev Ops / Site Reliability Engineering
  • Information Security
  • Application Support
  • Performance Management
  • Service Level Management
  • Operational Support
  • Customer Service Support
  • ServiceNow Development
Key Behaviours:
  • Empathetic: Cares about our people, our community & our planet
  • Curious: Seeks to explore & excel
  • Creative: Imagines the extraordinary
  • Inclusive: Brings out the best in each other