Company: ENGIE
Skills: Customer Service
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Newcastle upon Tyne, England, United Kingdom

ENGIE are recruiting for a Customer Service Advisor to be based in Newcastle, NE12 8EX. On offer is a salary of £18,135 - £19,500 dependent upon skills and experience.

This is a temporary 10 months position; shift patterns are on a rotation basis between 8.30am - 5.00pm Mon-Thurs and 8.30am-4.30pm Fri

Role Overview

In this role you'll support the Customer Service Team at our Shared Service Centre and provide excellent Customer Service to a range of internal and external customers by:

  • Providing advice and information on a range of services
  • Managing and responding to all enquires and communication
  • Receive and process complaints, comments or suggestions ensuring these are resolved
  • Process payments, be responsible for cash handling

Required Qualifications, Skills or Experience:

  • Previous experience in a customer service environment
  • Experience of working across different channels e.g. telephone and face to face
  • Experience of financial and administrative routines
  • Able to work flexibly with variable hours of work
  • A recognised Customer Service qualification is desirable

About Us

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE Benefits Include:
Life Insurance
Employee discount shopping scheme, including discounts on gym memberships, holiday packages and more
Employee personal & professional development profile

Personal and career development pathways supported by ENGIE Academy

Note to internal applicants: Please log in at the top right corner under "employee sign in" to apply for this role.

For more information about ENGIE, please visit:

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
  • Posting Date: Jan 12, 2021