Company: Bechtel
Skills: IT - Sys Admin & Support, Student / Recent Grad
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Kodak, Tennessee, United States

Requisition ID: 231981
  • Relocation Authorized: Limited (e.g. Development Assignment)
  • Project No.: 00000 - Non Project
  • Grade: Z
  • Posting End Date:
  • Position to be Panel Interviewed? [[cust_panelInterview]]

Bechtel Parsons Blue Grass is the systems contractor selected by the Department of Defense's Assembled Chemical Weapons Alternatives program to design, build, systemize, test, operate, and close a facility to destroy the chemical weapons stockpile at the Blue Grass Army Depot in Richmond, Kentucky. The Blue Grass Chemical Agent-Destruction Pilot Plant (BGCAPP) will safely destroy 523 tons of mustard and nerve agent in projectiles and rockets. Neutralization followed by supercritical water oxidation is the technology selected by the Department of Defense to destroy the nerve agent, while the Explosive Destruction Technology will be used to destroy the mustard in the Blue Grass chemical weapons stockpile.

We invite you to join our team for this very interesting opportunity!

Location: Richmond, KY

Position Overview:

The BGCAPP project is looking for a Deskside Support Technician to join the IS&T team. This position performs moderately complex assignments that require initiative and independent judgment in the selection and use of established principles and procedures. Performs a range of work activities in a wide variety of contexts. Plans, schedules and monitors own work within a limited time horizon, using applicable methods, procedures, tools, equipment and standards effectively with only occasional reference to others. Responds to customers' needs, questions and concerns in an accurate, effective and timely manner and expedites corrective actions. Works with client to define timeframe requirements. Fields customer questions and service requests via calls, voicemail, email, and walk-ins.

  • Resolves end user IT issues remotely, in person, or dispatch to appropriate IT specialists.
  • Provides instruction to peers or customers as needed.
  • Monitors customer issues and IT service delivery via customer calls and on-line monitoring tools.
  • Escalates support issues appropriately.
  • Provides end user support in a fast paced, technically challenging IT environment.
  • Works at both a construction site and an office environment.
  • Installs and upgrades software and performs regular maintenance on personal computers and printers.
  • Documents support and diagnostic activities and accurately resolves and closes assigned trouble tickets by following customer support standards and procedures.
  • Actively manages customer expectations through effective communications. Makes frequent contact with end users and customers to resolve problems and issues relating to information technology.
  • Works collaboratively to assist other Service Center and Deskside Support team members, ensuring team performance goals are met.

Spearheads service improvement initiatives, as requested by management.

Basic Qualifications:
  • Pursuing an BA/BS in Computer Science or Information Technology from an accredited college.
  • Must be a US Citizen.

Minimum Qualifications:
  • Strong workstation hardware and software problem solving skills
  • Diplomatic skills in end user communication. Handles customer interactions in an accurate, effective and timely manner, and articulates ideas in clear & concise reports
  • Attention to quality, including accurate documentation of work completed
  • Must be able to work productively with little supervision
  • Must be able to physically move computers and associated hardware
  • Knowledge of Windows workstation hardware and software
  • Knowledge of workstation imaging techniques and software
  • Knowledge of MS Office and Internet Explorer
  • Knowledge of networking
  • Knowledge of infrastructure systems architecture concepts, configurations and standards

Preferred Qualifications:
  • Experience with ServiceNow (or other automated call center software) and multi-line phone systems
  • Experience in an IT Call Center troubleshooting user issues remotely
  • Experience using remote deployment tools to install and configure software, remove spyware, troubleshoot hardware and software, etc.
  • Relevant IT certification preferable, such as A+, Network+ or MCP

Bechtel's internal staffing policy includes the minimum time that you need to be in your current position before applying to a new position. Please refer to the applicable policy manual and ensure you meet the minimum requirements.