Company: Chevron
Skills: IT - SAP / ERP, IT - Software Development
Experience: 5 + Years
Education: Associates/2 yr Degree/Diploma
Employment Type: Full Time Contractor
Location: Kowloon, Hong kong

Chevron is accepting online applications for the position of Associate, Retail Automation located in Hong Kong Manulife Financial Centre, Hong Kong.

Responsibilities include but not limited to:

System Implementation and Provide On-going Support

  • Implement retail automation technology/system within the geography.
  • Provide on-going support/maintenance to the automation system, to ensure that it matches expectations to service level agreements.
  • Execute software and hardware rollout plans in accordance with local marketing requirements and corporate standards.
  • Conduct testing/diagnostic to new system/software patches and follow-ups in regards to the occurrence of system issue (if any).
  • Provide day-to-day technical assistance and problem solving to local and escalate to the region where required.
  • Forecast and keep trace spare parts pool to meet support requirement.


Support Internal Partners



  • Liaise and provide supports to International IT and other relevant parties (Retail System Support, IFCS Card system team, LG and ePayment team, networking, C&I...etc) in design, testing, training and commissioning of new technologies/system.
  • Assist local marketing team (e.g., Marketing Activation team, Card Sales team...etc) in implementing business tactics/strategies.


Vendor Management & Support External Partners



  • Monitor and manage the performance of vendors and third party service providers.
  • Provide assistance to vendors in regards to installation, maintenance, helpdesk, field services, training, testing and ad hoc services.


Other Routine/Ad Hoc & Admin Services



  • Handle price change and discount update in the Point of Sales and LG system together with related administrative process.
  • Coordinate with Procurement team on equipment purchasing and contract renewal process.
  • Keep abreast of International IT and local management regarding changes in local market on Retail Automation and recommend strategy/tactic for improvement.
  • Monitor OPEX and capital budget and provide recommendation on cost saving measures.
  • Attend monthly Retailer Meeting


Compliance & Operational Excellence (OE)



  • Coordinate with retail operation, and if required, other cross functional units to ensure all aspects of Retail Automation system are in compliance with corporate IP guideline, SOX, as well as local standards.
  • Cascade and enforce Operational Excellence (OE requirement to service providers.
  • Execute Safeguard tools to eliminate potential losses in day-to-day business/operational work activities.
  • Document the workflow or agreed procedures in system flowchart


Required Qualifications:



  • Education: University graduates (candidates with more junior academic qualifications but better experience could also be considered)
  • Prefer 5-10 years of experience in IT-system support related areas
  • Strong Problem Solving Skills
  • Strong Computer Knowledge (hardware/software/networking)
  • Process Management: Important
  • Teamwork: Important
  • Compliance and/or Audit experience: Desirable
  • Others :
    • Willingness to work in odd hours when required
    • Good communication skills both internally and externally
    • Ability to manage and drive vendors and third-party service providers
    • Ability to provide preliminary diagnostic for the systems


Chevron participates in E-Verify in certain locations as required by law.


Chevron is one of the world’s leading integrated energy companies. Our success is driven by our people and their commitment to get results the right way – by operating responsibly, executing with excellence, applying innovative technologies and capturing new opportunities for profitable growth. Some of our specialties include generating power and produce geothermal energy; investing in profitable renewable energy and energy efficiency solutions; and developing the energy resources of the future, including researching advanced biofuels.


Our diverse and highly skilled workforce consists of approximately 64,700 employees, including more than 3,200 service station employees. At Chevron, we’re focused on safely delivering the energy needed to power human and economic progress worldwide. But how do we do that when harnessing fossil fuels can be inherently risky? To meet these challenges, Chevron has spent more than 20 years expanding systems that support a culture of safety and environmental stewardship that strives to achieve unequaled performance and prevent all serious incidents and fatalities. We call this Operational Excellence, and it drives everything we do. 


Diversity & Inclusion

We’re committed to reflecting in our workforce the rich diversity of cultures and racial and ethnic backgrounds in the communities where we live and work. We’re also devoted to encouraging a diversity of ideas.


Diversity is one of the cornerstones of our values, which we call The Chevron Way. The Chevron Way states:


“We learn from and respect the cultures in which we work. We value and demonstrate respect for the uniqueness of individuals and the varied perspectives and talents they provide. We have an inclusive work environment and actively embrace a diversity of people, ideas, talents and experiences.”


As a core value, diversity is critical to developing a talented, high-performing workforce needed for ongoing business success. The Chevron Way’s focus on people has helped establish a culture that attracts, develops and retains more diverse talent.


We Support Career & Personal Development

We value the importance of managing work/life priorities by offering flexible work schedules, on-site child care at some facilities, adoption assistance, dual-career couple support, scholarships and tuition reimbursement.


At Chevron, you’ll find a workplace committed to your professional development. You’ll receive support and tools to create your own career path, including education assistance support which pays up to 75% of the cost (including tuition, textbooks, lab fees, and registration and administration fees) for approved courses. To strengthen organizational capability, we develop our employees’ and contractors’ skills and experience through our Invest in People strategy. As part of this strategy, discussions focused on continually improving individual performance are held between managers and employees.




Chevron placed 3rd in the 2019 Rigzone Ideal Employer Rankings -  find out more here.