Company: BP
Skills: IT - Sys Admin & Support
Experience: 3 + Years
Education: Bachelors/3-5 yr Degree
Location: Pune, Maharashtra, India

We're now ready to build a strong team for our new GBS centre. If you have a digital-first mindset and a passion for creating effortless customer experiences, you will thrive here. Put your aptitude for solving complex business challenges with innovative digital solutions to work, while ensuring that safe and ethical work practices are adhered to. Above all, you will be backed by a culture that encourages curiosity, creativity and collaboration. Let's hear from you.

The Execution Analyst, Helpdesk will be responsible to handle all incoming emails, calls and tickets.

Key accountabilities:
  • Resolve issues and escalate to the relevant channel if/when required; however, providing first level resolution is of utmost importance
  • Provide training in relation to S2P knowledge to users
  • Perform trend analysis on repeat calls/emails and provide ideas to eliminate the repeated calls/emails
  • Timely and relevant customer feedback and status update
  • Conduct daily checks to avoid duplication in logging of calls, emails & tickets
  • Check for accuracy of the details logged
  • Analyse the contents of the tickets and assign it the relevant resolver group
  • Ensure that all tickets are closed accurately, whilst adhering to processes at all times
  • Participate in continuous improvement initiatives by proposing system and process enhancements
  • Working hours (ANZ/ASPAC/UK/Europe/US shift) to support Business Partners

Essential Education & Experience
  • Bachelor's Degree in Management, Business, Finance, Accounting, or related field
  • Minimum 3-5 years of experience managing a client-service oriented function with experience in management of large corporate initiatives/projects, strategic thinking, relationship management and processes
  • Strong understanding of procurement and general accounting practices
  • Proficient in PSCM applications including ARIBA, SAP and Salesforce
  • Direct process management experience including best practices, driving innovation, continuous improvement, technologies, processes, procedures and tools
  • Experience of working cross culturally and in an international environment
  • Ability to communicate and influence across different levels in the organisation
  • Engaging and collaborative way of working
  • Resilient and experienced in working in multi-faceted environment