Company: Baker Hughes
Skills: HR - General, HR - Recruitment
Experience: 3 + Years
Education: Bachelors/3-5 yr Degree
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

HR Shared Services - Team Lead (Russian, Italian or French Speaking)

Would you like to develop world-class HR skills?

Do you enjoy being part of a successful team?

Join our KL HR Global Center team

Our team provides support to HR related request such as general policy queries and related employee life cycle actions at Global level. Our team ensures all HR related request are met a high standard turn-around time

Partner with the best

As a HR Shared Services - Team Lead, you will manage a group of HR Shared Service - Specialist and providing support to HR related request such as benefits & compensations, general policy queries and related employee life cycle actions.

As a HR Shared Services - Team Lead, you will be responsible for:
  • Managing and directing a team who is responsible for query resolution related to core HR processes, policies and standard operating procedures
  • Leading ongoing process simplification and improvement as well as documentation of procedures, processes, and protocols
  • Maintaining ongoing communication with key stakeholders in Baker Hughes & Customers in order to proactively receive feedback, work on improvements, handle escalations, implement solutions, etc
  • Providing routine reporting on call volumes, queries and tracking team progress and report to the HR Service Delivery Lead, escalating issues as needed
  • Ensuring adherence to risk, compliance and data protection standards across designated process areas
  • Balancing resource allocation to query volume, including analyzing query types and demand / volume to promote efficiency and effectiveness of the process and team resources

Fuel your passion

To be successful in this role you will:
  • Possess 3 - 5 years HR Shared services or other Team Lead level experience with a Bachelor / Master Degree
  • Possess fundamental HR knowledge, skills and abilities including the practices and procedures related to all areas of employee transactions
  • Have ability to lead, coach, empower, and advise team members and build high-performing teams
  • Have flexibility to operate in a fast paced environment with stringent deadlines and possess good analytical, organizational and multi-tasking skills
  • Have ability to communicate effectively with peers, candidates, HR and managers
  • Have ability to work within a case management system and handle day-to-day workload within the team and be results focused with the ability to manage competing priorities and multiple stakeholders
  • Have ability to influence, tailor communication, customer focused with higher adaptability and change management skills
  • Have either language capability in Russian, Italian or French

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
  • Occasional home working possible

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:
  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits

About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.