Company: Baker Hughes
Skills: HR - General, HR - Recruitment
Experience: 1 + Years
Education: Bachelors/3-5 yr Degree
Location: Kuala Lumpur, Malaysia


HR Shared Services - Specialist (Spanish Speaking)

Would you like to develop world-class HR skills?

Do you enjoy being part of a successful team?

Join our HR Shared Services team

Our team provides support to HR related request such as general policy queries and related employee life cycle actions at Global level. Our team ensures all HR related request are met a high standard turn-around time

Partner with the best

As a HR Shared Services - Specialist, you will work within the People Operations Team and will be reporting to the HR Shared Services - Team Lead. You will involves providing support to HR related request such as general policy queries and related employee life cycle actions.

As a HR Shared Services - Specialist, you will be responsible for:
  • Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment and employee inquiries·
  • Providing customer service support
  • Escalating complex queries to appropriate owner (inside or outside of HR)
  • Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures
  • Supporting Data Integrity initiatives in all HR Systems
  • Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/ issue


Fuel your passion

To be successful in this role you will:
  • Have Diploma or Bachelor's degree in Human Resources or Social sciences background
  • Have 1-2 years of experience in a corporate HR support or client services role preferred (internship experience also counted)
  • Have good analytics, business, and financial acumen, with the ability to analyse complex data, draw conclusions, and offer recommendations
  • Be a customer focused with the ability to provide remote HR support via Global HR Center
  • Have ability to handle sensitive situations and maintain a high degree of confidentiality
  • Have familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs
  • Have working knowledge of service request management tools, MS Office, Workday, Neocase, SAP and other HR related tools


Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
  • Occasional home working possible


Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:
  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits
About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.