Company: Baker Hughes
Skills: Engineering Technician
Experience: 5 + Years
Education: Bachelors/3-5 yr Degree
Location: The Woodlands, Texas, United States

Roles and Responsibilities

In this role you will:
  • Enable voice architecture vision and strategy with an emphasis in Microsoft Teams Phone System for a global organization
  • Automate processes related Microsoft Teams phone system; this will require expert knowledge of scripting methodologies and management of process, including expertise in PowerShell when working with O365
  • Work with both Cisco UCM and Microsoft Phone System/Skype Enterprise Voice
  • Develop, implement and maintain Microsoft Teams Phone System standards around direct routing, policies, dial-plan, and emergency dialing for a global organization
  • Work with third party technology providers including cloud hosted direct routing solutions
  • Work with network and security team to ensure firewall and network components are optimized to support Microsoft phone system in a global organization
  • Install, configure and maintain direct routing SBCs (Cisco and AudioCodes)
  • Troubleshoot voice quality problems on a corporate network (firewalls, VPNs, SD-WAN)
  • Provide L4 support for Microsoft phone system issues that are escalated from other teams.
  • Work with UC administrators and voice engineers to develop best practices

Required Qualifications
  • Bachelor's Degree or 5 years of industry experience.
  • A minimum 8 years of professional experience.

Desired Characteristics

Technical Expertise:
  • Skilled level expertise in design of computing or network requirements of O365.
  • Understands technical and business discussions relative to future architecture direction aligning with business goals for deployment of voice.
  • Understands concepts of setting and driving architecture direction for Microsoft Teams phone system and O365.
  • Familiar with elements of gathering architecture requirements for voice infrastructure.
  • Understands architecture standards concepts within the voice space to apply to project work.

Business Acumen:
  • Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics.
  • Experience working in a large, global organization

Business Acumen:
  • Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics.
  • Experience working in a large, global organization

  • Familiar with concepts of costing hardware and software components.
  • Works to assure work is on-time and within budget.
  • Delivers tasks on-time with alignment to architectural goals.
  • Can identify and raise issues, risks and benefits.
  • Participates in change initiatives by implementing new directions and providing appropriate information and feedback.

Personal Attributes:
  • Applies values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice.
  • Reacts open-mindedly to new perspectives or ideas.
  • Considers different or unusual solutions when appropriate.
  • Resolves day-to-day issues related to strategy implementation.
  • Escalates issues that impact the client and/or strategic initiatives.

  • Position can be worked on a remote basis
About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.