RCC Manager

Camp Araijan, Kuwait
  • 1
8 + Years Experience

Company: Jacobs
Skills: IT - Analysis & Management
Experience: 8 + Years
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Camp Araijan, Kuwait

The job responsibilities include:
Manage and support Region-wide Army network assets, Installation Information Assurance Architecture (I2A2) security elements, and critical systems and services within the 160th Central Command AOR. Support functions include shift scheduling, personnel management, and training management. Ensure contractor tasks are completed within deadlines, tasking guidance from the Government is clear and unambiguous, contract personnel are qualified to perform tasks, and potential personnel problems are pre-empted. Establish and implement streamlined processes and procedures for enabling the Contractor to rapidly respond to surge requirements for increased contractor personnel. Direct daily operations of the SWACC by analyzing workflow, establishing priorities, developing standards, and setting deadlines. Assign and review the work of network personnel. Implement Continuity of Operations (COOP) plans, determine future operational capability requirements, and oversee installation of HW/SW to meet requirements. Plan, asssess, and manage network risks, escalations, and problem resolutions. Develop disaster recovery protocols, and support typical emergency shutdown procedures. Strong network troubleshooting, process flow, and communication skills are required. Experience with or strong understanding of IT networks, routers, switches, servers, VMWare, security, wireless, VoIP highly desirable. Must have experience designing, developing, and implementing service management best practices for the service lifecycle, business process modeling, IM/IT, network operations center, help desk operations, and telecommunications/information processing, IT networking (LAN/WAN), messaging services, configuration management, and maintenance support.



Certification Requirements: DoDD 8570.01-M Baseline Certification (Security+) is required at start for all candidates and MCSA or CCNA is required within six (6) months of starting. ITIL Foundations (v3) certification is desired.
Essential Functions

Experience Requirements: Position requires eight (8) years of information technology operations and maintenance support experience and four (4) year of experience in a lead or supervisory role.

Physical Requirements
Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

Work Environment
Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%).

Equipment and Machines
Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.

Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday/Saturday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is expected though should be less than 5% of overall time.

Other Essential Functions
Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.