Company: Baker Hughes
Skills: IT - Analysis & Management, IT - Networking & Telecom
Other Skills: Computer Science, Information Systems
Education: Bachelors/3-5 yr Degree
Location: Mumbai, Maharashtra, India

Role Summary:

Baker Hughes has a new opportunity for Network Operations Service Delivery Manager to join the team in Mumbai, India.

Our Digital Technology group provides intelligent, connected technologies to enable all Baker Hughes Product companies . Our team creates business value through continuous improvement in reliability, resiliency, and performance in support and service offerings. Robust cloud and networking services are key foundational areas powering such offerings.

Essential Responsibilities:

As a Network Operations Service Delivery Manager, you will play a key role in liasing and partnering with regional IT leadership to align on and support current business objectives, priorities, and escalations. Work with internal teams and service providers to manage SLA's. Work with stakeholders and other peers to build support frameworks and strategies for monitoring of current and future technologies. You will be part of an outcome driven group where you are trusted and empowered to enhance our offerings.

As a Network Operations Service Delivery Manager, you will be responsible for:
  • Driving efficiency and improve effectiveness of support processes
  • Driving operation excellence programs/initiatives targeting overall improvement in system stability and reliability
  • Driving targeted outcomes to reduce Mean Time to Repair and prevent problems
  • Following defined processes and identifying areas for simplification or improvement
  • Driving standardization of support processes
  • Supporting the implemented design & engineering of the Baker Hughes global network environment
  • Complex/critical incident troubleshooting, complex change implementation, and work on critical hub & core environments
  • Providing highest level support and coordination of critical network-related incidents and outages from Baker Hughes Network Operations Center
  • Coordinating technical resolution of network-related high profile incidents working with multiple teams on outage bridges
  • Participating in the delivery of major global programs
  • Working with internal and external stakeholders to develop and deliver solutions

  • A Bachelor's Degree in Computer Science, Information Systems, or other related "STEM" (Science, Technology, Engineering and Mathematics) field, or equivalent work experience.

Desired Characteristics:
  • Possess a Fundamental understanding of networking technologies, security, routing (particularly BGP), switching, SD-WAN/LAN, SDN & cloud connectivity
  • Have experience with the support & configuration of Palo Alto firewalls preferred
  • Have familiarity and working experience with CA Service Desk and Service Now platforms
  • Have excellent communication skills: clear written and verbal communication. Ability to collaborate with subject matter experts and influence the future direction of the products / services that are supported
  • Have excellent collaboration skills: ability to work with other network operations engineers and cross-functional peers
  • A proven record of improving operational excellence (resilience/reliability, KPI, cost, etc.)
  • Be adept at working in a multi-team fast-paced environment.


Mumbai, India

This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.

About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.