Company: Baker Hughes
Skills: Customer Service
Education: High School/Secondary
Location: Fót, Hungary


Associate Customer Care Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Field Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations.

Essential responsibilities
  • Phone, Email and Web support to Field Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool.
  • Manage allocated key accounts and regions, and back up other regions.
  • Phone, Email and Web support to resolve outstanding invoicing issues.
  • Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
  • Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers' requirements.
  • Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock.
  • Where necessary, effectively enter customer's data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
  • Enter and maintain Customer Master Data plus execution of relevant security checks.
  • Participate in process improvement projects on an ad-hoc basis.


Qualifications/Requirements
  • Graduated commercial apprenticeship.
  • Experience in similar field would be an advantage.
  • Previous experience in direct talk-to customer is mandatory.
  • Fluent in spoken and written in English and Dutch
  • Excellent in another European language.
  • Ideally basic technical knowledge.
  • Good knowledge of MS Office applications (User Level).Ability to work in a team.Distinct customer focus.
  • High level of motivation and ability to work under pressure.


Desired Characteristics
  • Proven SAP systems experience an advantage
  • Additional Language Skills is highly desirable.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.