Company: Bureau Veritas
Skills: Customer Service
Experience: 2 + Years
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Houston, Texas, United States


A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

JOB SUMMARY:

Location: Houston, TX 77086

The Customer Service position will be based out of our centralized Customer Service Center in Houston, TX and reports to the Customer Service Supervisor. The Customer Service position involves challenging front-line interaction with customers and lab personnel via telephone and e-mail. A typical day involves a lot of problem solving, creative thinking, and teamwork. Will seek to offer and provide a service that exceeds all expectations and contribute significantly to this goal by handling daily business-to-business e-mail and phone correspondence with customers and Account / Sales team.

General Duties:

Answer incoming lab phone calls - first in line.

Assist Sales Management team in most aspects of the sales cycle

Establish new account set-up, initial supply ordering and re-ordering; coordinating as appropriate with office supervisors and managers

Perform customer database consolidation, updates and maintenance as necessary, coordinating work through lab management and / or CSR.

Follow up and qualify leads generated through marketing efforts such as trade publication advertising, Internet, direct marketing, professional trade shows or customer/distributor networks.

Provide literature and price / service quotations for C+ level prospects in accordance with established ASTM list or Routine Analysis Program package price guidelines

Periodically perform direct marketing of services or promotional programs or services to targeted markets / customer base through mass mailings via mail or email. Follow up and qualify responses.

Write, Customer Service Reports on significant events, customer service related issues or customer exit details; distribute reports to appropriate departments / individuals; follow up on action items or corrective measures.

Complete customer service logs for complaints and significant issues.

Submit all reporting requirements.

Provide basic LOAMS support / training.

Participate in weekly scheduled meetings to review activity and opportunities.

Other duties as necessary assigned by Facility Manager or direct supervisor.

Responsibilities:

Providing prompt and efficient service and support to Bureau Veritas, private label programs, corporate national accounts, and high profile key accounts. Manage escalations of complex problems from customers, Account / Sales representatives and identifies, evaluate, reports technical and / or operational problems and manage time and workflow independently and effectively. Manages special projects that relate to sales support, communicates project status and results to Sales / Lab management.

Teamwork:

Contributes to a positive team environment, proactively aids teammates with difficult contacts, demonstrate effective communication and cooperation with other supervisor, and members of other departments in managing department wide issues and work load. Contribute to a collaborative management process through regular meetings.

Requirements:

2-year degree or equivalent work related experience. Four years experience in a fast paced, customer service environment required. Sales experience a plus. Detail-oriented, articulate, and a passion for customer service and desire to help Bureau Veritas, exceed our customers' expectations. Knowledge of LIMS applications and laboratory work flow processes. Candidate must have strong problem solving skills, written, verbal, and electronic communication skills, and excellent presentation and listening skills. A self starter who can work independently, and be proactive, personable, and able to respond positively to the challenges of a dynamic work environment. The ability to quickly understand and size up opportunities and/or problems and respond with creative, innovative ideas and solutions is necessary. Position may require minimal local travel.

Job Type: Full-time

If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request toUSinfor@us.bureauveritas.com We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!

If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.

As a trusted partner, Bureau Veritas offers innovative solutions that go beyond simple compliance with regulations and standards, reducing risk, improving performance and promoting sustainable development.

Bureau Veritas core values include integrity and ethics, impartial counsel and validation, customer focus and safety at work.


Bureau Veritas is recognized and accredited by major national and international organizations.