Skills: IT - Analysis & Management
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Job Title: Lead Support Engineer
Salary: Market Competitive
Start Date: As per notice period
This is an excellent opportunity to join a fast-growing company that was recently named one of Fast Company's 50 World's Most Innovative Companies'. National and international travel will be required. This position is perfect for those looking for a senior level role into Cyber-Security, providing a blend of Technical as well as Client Facing opportunities to travel within the APAC region
This role requires patience and discipline with the ability to react quickly and calmly. Based in one of our Cyber Defense Operations Centres, you will be in the front-line of support, responding to and reporting on critical customer events. You will interact directly with both customers and the software development team. No prior knowledge is required, but an interest in the field and willingness to learn is essential.
This role also requires out of hours on-call and shift working.
Key Duties & Responsibilities of the role:
•Responding to requests for support raised in the Customer Portal
•Explaining features of the software and helping customers to get the most out of the platform
•Ensuring customers' deployments are running smoothly and efficiently
•Liaising between the development team and customers when issues arise
•Supporting the Cyber Technologist team with technical aspects of deployments
For this role you need to be tenacious, driven and have the following skill set:
•A good scientific, computer science or engineering degree with grade 2:1 or above (UK) GPA of 3.5 or above (US)
•Proven ability to work with data and analytical tools
•Excellent interpersonal/communication skills, both verbal and written
•Good understanding of general networking and cyber security technologies is desirable but not essential
•Experience of support and incident response procedures and practices is an advantage
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