Company: Baker Hughes
Skills: Operations Management, Manufacturing Engineering
Experience: 3 + Years
Education: Bachelors/3-5 yr Degree
Location: China

Roles and Responsibilities


  • Set vision and develop strategy to promote execution to the established metrics for the China Aftermarket business including operational, financial and customer-centric measurements
  • Manage spare parts and MRO valve quoting activities and metrics including quote turn-around time and hit rate
  • Collaborate with the China Project Factory and AMC Singapore Operations teams to fulfill aftermarket orders
  • Work with global AMC operations teams to ensure operational alignment of shop KPIs, material management plans, execution of Sourcing deflation projects, implementation of growth programs and other customer fulfillment actions
  • Team management of salaried and hourly employees, as appropriate and assigned to the aftermarket business in China
  • Manage and report progress to defined targets in quality, customer satisfaction and on-time delivery for the aftermarket business in China
  • Build and maintain key relationships with customers and channel partners
  • Provide input to business strategic planning process and programs to support growth of China aftermarket business
  • Benchmark and share best practices with other global AMC operations
  • Ensure customer satisfaction through commercial and operational excellence programs
  • Drive a culture of change with systems and processes to implement initiatives for continuous improvement, positive customer fulfillment and growth
  • Work with the Sales/Commercial team to set strategic growth plan, direction & initiatives for China aftermarket business


Required Qualifications



  • Bachelor's degree from an accredited university or college
  • Minimum 3 years of experience in Business Management, Services or Plant Management
  • Strong interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence solution direction across all levels of the organizational matrix
  • Ability to perform in a fast-pace environment juggling and executing on multiple priorities
  • Demonstrated experience working in a team-focused environment
  • Demonstrated success in driving process improvement across the services business
  • Demonstrated Customer Service Skills
  • Ability to travel up to 50%, including overnight stays
  • Language: Fluent in English and Chinese


Desired Characteristics



  • Green Belt and/or Lean Certification
  • Analytical and strategic thinking skills
  • Proven experience in valves industry in operations, sales, project management or customer support/services
  • Strong organizational and strategic operating skills
  • Demonstrated problem solving and creative skills, ability to exercise sound judgment and make decisions based on market and client trends - go beyond the status quo
  • Ability to deal with ambiguity, strategic agility, manage diversity and drive for results

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.