Company: Baker Hughes
Skills: Customer Service
Experience: 3 + Years
Education: Bachelors/3-5 yr Degree
Location: Chuo City, Tokyo, Japan


Roles and Responsibilities

  • Demonstrated EHS mindset and compliance.
  • Take a responsibility of pressure product/part evaluation, calibration, repairs, and basic troubleshooting for post-sales activities.
  • Achieve business targets in key KPIs
  • Work closely with channel partners, end-customers, and internal team members to satisfy customer requirements and expectations
  • Interact with Factory for technical questions and clarifications
  • Assure the job is executed in a timely manner and in accordance with the customer's schedule.
  • Timely completion of standard service reports, invoicing packages, and other administrative requirements.
  • Identify problems and work with team members to eliminate those problems for success by making decisions based on technical data
  • Be proactive and team players.
  • Have good verbal and written communication skills, ability to communicate in English

 


Required Qualifications

 

 

  • Bachelor's degree in Mechanical or Electrical Engineering
  • Ability to work under stressful working conditions.
  • Minimum of 3 years of service experience (post-sales activities or technical support role) in B2B work environment
  • Proven team player and leadership mind-set in a matrix organization
  • English skills in both written communication and verbal communication.
  • Problem solving skills and a high degree of creativity/resourcefulness.
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Desired Characteristics

 

 

  • Experience with pressure gauge evaluation or repair and calibration.
  • Knowledge of uncertainty of calibration or have experience of uncertainty evaluation.
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Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.