IMPT / Cloud Support Analysts

Connect Energy Services Pte Ltd
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • 1
image description
3 + Years Experience


Company: Connect Energy Services Pte Ltd
Skills: IT - Analysis & Management, IT - SAP / ERP, IT - Sys Admin & Support
Experience: 3 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Contractor
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Authorized to work in: Malaysia


This role will be part of the global team that provides technical assistance by phone, email an dother media to register users of Client's integrated IT and Data Management software. This role will typically interface with Data Managers and data loading team at O&G companies providing workflow advice, troubleshooting, defect testing/ reporting by utilizing a variety of virtual systems to emulate the client environment.

There will receive formal training and advance training in the form of mentoring from senior team members. Additional training will be provided for integrated suite of case handling and knowledge management software, enable one to quickly locate high quality solutions to pass along to clients.

Responsibilities:

  • Maintain a consistent cleint focused approach with clients and company peers
  • Investigation and analysis of product problems related to assigned software products
  • Recommend and implement proposed solutions to resolve reported problems
  • Effectively plan and manage own workload to meet desired service level targets.

Applications include:

  • Corporate Data Store - CDS
  • Recall
  • DecisionSpace Integration Server - DSIS
  • Engineers Data Model - EDm
  • OpenWorks

Requirements:

  • Min. 3 yers of O&G or Data management industry experience with strong IT skills, that includes multi platform system administration and relational Database Management
  • Must be able to install, configure, and troubleshoot problems on a variety of platforms including RHEL and Window Server
  • Ability to troubleshoot issues in the context of a data model using Oracle / SQL is preferred
  • Degree / Master in Computer Sciences, MIS or Earth Science
  • Proficient with LINUX / WINDOWS operating systems and /or UNIX environment as the role has a predominant  IT Component
  • Experience supporting cloud environment (AWS/Azure), cloud technical support and operations
  • Experience in SOAP / REST Web services, SQL / NO-SQL / General Database
  • Ability to quickly understand and work effectively with Global customers