Company: Connect Energy Services Pte Ltd
Skills: IT - Analysis & Management, IT - Sys Admin & Support, Geophysicist
Experience: 5 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Contractor
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Authorized to work in: Malaysia

This role will be part of a global team that provides technical assistance by phone, email, and other media to registered users of Company's integrated drilling software. This role will typically interface with drilling engineers and IT administrators at O&G companies on assignment at client companies on in the field, providing workflow advice, troubleshooting, defect testing / reporting by utilizing a variety of virtual systems to emulate the client environment

Successful applicant will receive training and mentoring from senior team members. Additional training will be provided for integrated suite of case handling and knowledge managment software, to enable one to quickly locate high quality solutions to pass along to clients


  • Provide front line software application support in Client's drilling engineering, data management, reservoir engineering portfolio
  • Maintain a consistent client focused approach with clients and company peers
  • Investigation and analysis of product problems related to assigned software products
  • Recommend and implement proposed solutions to resolve reported problems
  • Effectively plan and manage own workload to meet desired service level targets

Applications include:

  • Engineers Data Model - EDM
  • Engineer's Desktop - EDT
  • Compass
  • CasingSeat
  • Reservoir Engineering
  • CasingWear
  • StressCheck
  • WellCost
  • WellCat
  • DecisionSpace Well Planning
  • OpenWells


  • Bachelor's / Master Degree in Petroleum Engineering, Reservoir Engineering, Drilling Engineering, IT
  • Experience as Technical Geophysical support person in the O&G industry
  • Proficiency with LINUX/WINDOWS operating systems and/or UNIX environment as the role has a predominant IT component
  • Ability to quickly understand and work effectively with Global customers
  • Willing to work for 12 months contract, renwable or potential convert to permanent.