Skills: Operations Management, Reliability Engineer
Education: High School/Secondary
Employment Type: Full Time Contractor
Location: Makati, Metro Manila, Philippines
No location/work authorization restrictions found.
IT Service Delivery (ITSD) has established an IT Operations Center with the mission of maximizing IT service availability and the end user experience. The IT Operations Center will deliver an end-to-end service approach for incident management to meet service level objectives by proactively preventing and promptly resolving incidents. Greater than 50% of the work on the team will be focused on proactive incident prevention with the remainder acting as a standing Major Incident Management team.
The position of IT Reliability Analyst is a member of the IT Operations Center Support team. They will participate in helping drive reliability, efficiency and continual improvement of operational processes and tools across the IT function by executing ITC's Major Incident Management(MIM) and Root Cause Analysis(RCA) processes. This role provides numerous opportunities to interact with a broad range of stakeholders across the IT function, from technical teams to management.
Key responsibilities include, but are not limited to:
FACILITATE IT ROOT CAUSE ANALYSIS(RCA) INVESTIGATIONS
•Facilitate RCA investigations for ITC Business Incidents(BI's) to drive high quality outcomes
•Identify root causes, assign action items, and ensure timely adherence to the RCA process by all participants
•Facilitate targeted lookback sessions, as requested by management, for incidents within the IT Function
•Coordinate with IT Operations Center leadership to review outcomes of investigations and recommend improvements that could be put in place for proactive incident prevention
•Assist investigation team members in navigating the RCA process and challenging assumptions
COORDINATE MAJOR IT INCIDENTS
•Respond to major incidents, as part of on-call coverage rotation, to coordinate and ensure that the right people are engaged to fix the problem
•Assist IT Operations Center technical SME's in driving troubleshooting to ensure timely service restoration
•Coordinate with ITOC staff to ensure accurate and timely communications are sent regarding incident response and service restoration
EXECUTE IT RELIABILITY PROCESSES WITH EXCELLENCE
•Examine existing processes and work with senior IT Operations Center staff to drive continual improvement of reliability and IT operational discipline
•Provide mentoring and training for the Severity 1, Business Incident and Root Cause Analysis processes
•Provide best-practice guidance to IT Function for Incident Investigation and Root Cause Analysis
•Coordinate with ITSM Operations and Enterprise Reporting teams where needed
•Assist with coordination of IT Operations Center Problem Management investigations intended to develop solutions to complex, cross-functional IT issues
•Provide mentoring for asset teams on IT Operational processes and procedures
TRENDING AND PROACTIVE ANALYSIS
•Review Incident, Change and Reliability data for trends
•Summarize findings and recommendations, and assist with management communications when necessary
•Communicate to stakeholders and conduct follow up to measure results of mitigating actions
NETWORK AMONG KEY TECHNICAL CONTACTS
•Maintain regular contact with key technical teams that support the Company's most critical IT assets
•Understand the company's systems and support structures, including incident management, business continuity and disaster recovery practices
•Influence the IT Function on adoption of industry best practices, processes and tools developed by ITSM.
•Leverage influence among asset groups to stay on top of new technologies and trends
Chevron participates in E-Verify in certain locations as required by law.
Chevron is one of the world’s leading integrated energy companies. Our success is driven by our people and their commitment to get results the right way – by operating responsibly, executing with excellence, applying innovative technologies and capturing new opportunities for profitable growth. Some of our specialties include generating power and produce geothermal energy; investing in profitable renewable energy and energy efficiency solutions; and developing the energy resources of the future, including researching advanced biofuels.
Our diverse and highly skilled workforce consists of approximately 64,700 employees, including more than 3,200 service station employees. At Chevron, we’re focused on safely delivering the energy needed to power human and economic progress worldwide. But how do we do that when harnessing fossil fuels can be inherently risky? To meet these challenges, Chevron has spent more than 20 years expanding systems that support a culture of safety and environmental stewardship that strives to achieve unequaled performance and prevent all serious incidents and fatalities. We call this Operational Excellence, and it drives everything we do.
Diversity & Inclusion
We’re committed to reflecting in our workforce the rich diversity of cultures and racial and ethnic backgrounds in the communities where we live and work. We’re also devoted to encouraging a diversity of ideas.
Diversity is one of the cornerstones of our values, which we call The Chevron Way. The Chevron Way states:
“We learn from and respect the cultures in which we work. We value and demonstrate respect for the uniqueness of individuals and the varied perspectives and talents they provide. We have an inclusive work environment and actively embrace a diversity of people, ideas, talents and experiences.”
As a core value, diversity is critical to developing a talented, high-performing workforce needed for ongoing business success. The Chevron Way’s focus on people has helped establish a culture that attracts, develops and retains more diverse talent.
We Support Career & Personal Development
We value the importance of managing work/life priorities by offering flexible work schedules, on-site child care at some facilities, adoption assistance, dual-career couple support, scholarships and tuition reimbursement.
At Chevron, you’ll find a workplace committed to your professional development. You’ll receive support and tools to create your own career path, including education assistance support which pays up to 75% of the cost (including tuition, textbooks, lab fees, and registration and administration fees) for approved courses. To strengthen organizational capability, we develop our employees’ and contractors’ skills and experience through our Invest in People strategy. As part of this strategy, discussions focused on continually improving individual performance are held between managers and employees.