Service Specialist

TAM International, Inc.
Calgary, Alberta, Canada
  • 1
image description
3 + Years Experience


Company: TAM International, Inc.
Skills: Field Service Tech
Other Skills: Inflatable Packers, Downhole Tools
Experience: 3 + Years
Education: Bachelors/3-5 yr Degree
Location: Calgary, Alberta, Canada

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Located in region: North America


Summary of Responsibilities
Provide on-site service support to customers in the installation and service of downhole tools. Provide support to Sales and other areas.

Essential Duties and Responsibilities

  • Provide on-site client services by using inflatable packers or other downhole tools on either a rental or sales basis.
  • Determine that site is in acceptable condition for running tools and taking corrective action as necessary.
  • Run TAM tools on customer job sites, which may include instructing customer's employees or other personnel on how to run tools according to the specific requirements of each tool being run.
  • Assist TAM personnel in service-related or sales issues or questions.
  • Perform general maintenance duties, either at the customer location or TAM office.
  • Perform other duties as assigned by supervisor.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience
College or technical school degree preferred and three to five years related experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Must be knowledge of hydraulics calculations.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities
Ability to work under a minimum of supervision. Ability to read and understand engineering drawings as they pertain to assembly of inflatable packers or related downhole tools. Must have knowledge of hydraulic systems, seals, and packing. Basic to intermediate skills in MS Office products to include Word and Excel and MRP or related systems. Familiarity with computer networks and e-mail.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk; climb or balance; stoop, kneel, crouch or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; high, precarious places; outside weather conditions; extreme cold; extreme heat; and vibration. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderately loud.