Company: Baker Hughes
Skills: Operations Management
Experience: 7 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Houston, Texas, United States
No location/work authorization restrictions found.


Role Summary:

The Sr. Operations Leader - Global Corporate Cards is accountable for the direct operational oversight of all critical end-to-end program management components including strategy, compliance and controls, delinquency management, charge back and write-off processes, country card limit management, acquisition and approval processes, service delivery/end-user escalations, process automation, management systems, databases, metrics and reporting. Global program scope: 50,000 cardholders in 493 countries: Annual global spend $400+ million.

Essential Responsibilities:

In the role of Senior Operations Leader - Global Corporate Cards, you will:
  • Develop and implement global program strategy
  • Identify and mitigate program risk
  • Leverage innovation to drive program transformation/automation/self-service
  • Drive adherence to standardized operational processes
  • Monitor and drive policy compliance
  • Manage and reduce delinquency and write-off activity
  • Facilitate timely issue resolution
  • Manage global and regional stakeholders relationships/partnerships
  • Manage banking relationships
  • Manage program communication
  • Manage program expansion
  • Develop and facilitate end-user training programs
  • Define, develop and monitor key performance metrics
  • Develop and lead management presentations and program attestations
  • Manage a global team
  • Provide project leadership
  • Monitor project/progress
  • Establish team goals and objectives

Qualifications/Requirements:
  • Bachelor's Degree from an accredited college or university
  • Minimum 7 years of experience in bank relations and / or treasury operations

Desired Characteristics:
  • Advanced problem solving and decision-making capabilities
  • Strong analytical, financial, organizational, project and time management skills
  • Ability to work in a multicultural environment
  • Flexible, able to multi-task and work in a fast-paced and stressful environment
  • Able to establish relationships with and influence all levels of management
  • Confident and assertive in order to influence all levels of management and escalate issues in a clear and constructive manner
  • Demonstrates a sense of ownership and responsiveness and takes the initiative to drive results every day
  • Strong written and verbal communication skills are critical for this position
  • Strong negotiation and presentation skills are critical for this position
  • Proficient technical skills covering all Microsoft Office products including Word, Excel, Access and PowerPoint
  • Strong financial analysis and presentation skills
  • Excellent communication skills

Location:
  • Houston, TX

This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.

Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more