Company: Baker Hughes
Skills: Process Management, Chemical Engineering
Experience: 10 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: BRISBANE, Australia
No location/work authorization restrictions found.

Role Summary

Baker Hughes has an opening for an Oilfield and Industrial Chemicals for a Service Delivery Business Process Manager. The purpose of this position is to support sales and operations by reviewing and optimizing key customer accounts. The candidate will have field operations exposure in either Downstream or Upstream Chemicals and have cross product line and customer interactions to understand the customer's needs and ensuring that OIC is using Value Creation to defend, grow, and leverage new business.

Essential Responsibilities:

  • New account planning
  • Establishing account KPIs and setting targets - Revenue/Profit/Inventory/DSO Targets
  • Review & Improve account/area profitability
  • Understanding customer requirements and track Value Creation
  • Estimate the full economic benefit to the customer
  • Highlight ways our products/applications/technologies differentiates us from the competition
  • Communicate the BHGE product and services value message to all buyer types
  • Liaise between multifunctional teams for Value Creation proposals
  • Use case histories and technical articles to build your case


  • 10+ years' experience in refining/petroleum industry with 4 year degree in science (Chemistry/Engineering/etc).
  • Proven history of strong leadership/mentoring/coaching/team development skills.
  • Solid customer interaction/sales experience.
  • Strong sales, operations, technical, and P&L management experience

  • Assist with development of short- and long-range sales goals
  • Well Organized and expertise in developing market strategies for OIC products and effectively growing revenue and profits
  • Proven record of customer interactions, sales, and support
  • Strong communication skills and drive for continuous improvement
  • Ability to travel 30% within USA and internationally

Desired Characteristics:

  • Bachelor's Degree or equivalent work experience
  • Comprehensive knowledge of appropriate company products/application and services to customer requirements and competitive market in the scope of responsibility
  • Customer-focused and process oriented
  • Should be able to relate to different professional and working types within Operations and other functional areas.
  • Ability to work in varied environments (office and field)
  • MS Office, SAP, MS Project, Mind Genius, Clarity, and StarLIMS software experience preferred




This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization

Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more