Company: Baker Hughes
Skills: Legal
Experience: 3 + Years
Education: Associates/2 yr Degree/Diploma
Employment Type: Full Time Salaried Employee
Location: Houston, Texas, United States
No location/work authorization restrictions found.

Role Summary:

Baker Hughes is currently hiring a Solutions Administrator based in Houston, Texas.

The Solutions Administrator provides timely, compliant, and confidential management of the internal dispute resolution and arbitration process for Solutions claims. This individual will work closely with Labor and Employment Counsel, HR managers, people leaders, claimants, third-party arbitrators, and the Dispute Resolution Organization to coordinate and track the steps of the process, gather and distribute necessary information, confirm scheduled meetings, maintain Solutions documents, and record and track findings.

Essential Responsibilities:
  • Coordinate the receipt and processing of employees' claims with managers and with HR representatives and the Dispute Resolution Organization (DRO)
  • Monitor the Company's and employee's compliance with all time requirements
  • Confirm scheduling of Level I and Level II meetings, as well as schedule mediation meetings and arbitration hearings at Levels III and IV
  • Process requests for production of information
  • Assist with the Company's participation in pre-arbitration communications with arbitrators and with employees regarding specific discovery issues
  • Work with Company representatives, employees, their attorneys, and the Dispute Resolution Organization to select and schedule mediators and arbitrators
  • Function as the Company's administrative liaison with the Dispute Resolution Organization
  • Process requests for extensions of Solutions deadlines
  • Assist Legal Counsel in providing written responses to questions regarding the Solutions process
  • Assist with the processing of settlement payments to claimants, arbitrators, and the Dispute Resolution Organization
  • Answer questions about the Solutions process
  • Maintain all Solutions files in a secure electronic database
  • Liaison with People Operations & Company Centers of Excellence to procure necessary documentation and records

  • Associate's degree in business, legal, human resources or equivalent combination of education and/or experience
  • 3+ years of experience in compliance, dispute resolution, legal, human resources, or other similar functions
  • Proven ability to work in SharePoint and Microsoft Office Suite

Desired Characteristics:
  • Bachelor's degree preferred
  • Paralegal certification preferred
  • Proven project management skills and ability to coordinate with multiple parties on a tight deadline
  • Demonstrated organizational skills and strong attention to detail
  • Excellent oral and written communication skills with both internal and external parties
  • Proven ability to manage confidential information, ensuring that only the right information is disclosed to the proper individuals and parties

    Experience with employee relations and managing disputes and conflict


Houston, TX