Company: Baker Hughes
Skills: Accounting, Sales
Experience: 4 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Midland, Texas, United States

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Role Summary:

The Account Manager (ALS) will demonstrate leadership in communicating business goals, programs, and processes for an area or business segment. In this role, you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and can affect short-term and some long-term business goals.

Essential Responsibilities:
  • Interface primarily with assigned external customers for all matters concerning new parts, inside sales, and total support, ensuring that both customer and Baker Hughes objectives are met
  • Establish, implement, and monitor the Order-Thru-Remittance (OTR) process for assigned customers
  • Cover all disciplines within the OTR process, including financial, contractual, and legal relations with the customer
  • Assume overall responsibility for customer satisfaction
  • Serve as primary customer interface for OTR status and/or issues pertaining to spare part procurement
  • Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification
  • Clearly define and communicate problems as perceived by the customer
  • Maintain complete and current knowledge of the product status including future use and needs of the customer
  • Manage the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of Baker Hughes and the customer
  • Monitor special programs and coordinate both internally and externally with the customer
  • Screen and analyze customer order practices looking for trends and unusual order practices
  • Provide liaison between Marketing, Quality, Operations, and Engineering to resolve product field issues

  • Bachelor's Degree from an accredited college or university (OR a High School Diploma / GED with a minimum of 4 years of experience in a marketing or sales position)
  • Minimum of 2 additional years of experience in customer logistics, sales, or support operations
  • Preferred experience in Artificial Lift

Desired Characteristics:
  • Local customer base and market experience
  • Knowledge of Baker Hughes Artificial Lift product line and services and general oilfield services and functions
  • Ability to effectively interface with all levels of internal and external customers
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Work as part of team of talented, driven individuals with a 24/7 attitude


Midland, TX


This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization

Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more