Company: Baker Hughes
Skills: Operations Management
Experience: 5 + Years
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Denver, Colorado, United States

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Role Summary

Baker Hughes is actively seeking a Customer Operations Manager to be based out of Williston, ND.

Essential Responsibilities:
  • Set vision and develop strategy to promote improvement of established metrics for the business including operational, financial and customer-centric measurements
  • Build and maintain key relationships with customers and channel partners
  • Collaborate and coordinate closely with the In-house operations team for the production and fulfillment of in-house services in order to reach defined targets in quality, cost, on-time delivery and safety
  • Ensure continuous business improvement is aligned to benchmarks and standards including productivity and deflation
  • Manage in house resources and external 3rd parties globally.
  • Provide input to business strategic planning process and programs to support growth of the business
  • Benchmark and share best practices with other regional operations
  • Ensure customer satisfaction through commercial and operational excellence programs
  • Work with regional servicing teams to ensure operational alignment of KPIs, material management plans, execution of Sourcing deflation projects, implementation of growth programs and other customer fulfillment actions
  • Drive a culture of change with systems and processes to implement initiatives for continuous improvement, positive customer fulfillment and growth
  • Domain expertise with inside sales and rental coordination responsibilities in equipment handling, customer property, and inventory management.

Qualifications / Requirements
  • HS Diploma or equivalent
  • Minimum 5 years of experience in operations
  • Proven years of work experience in services, operations, with extensive time being spent in the field
  • Ability to perform in a fast-pace environment juggling and executing on multiple priorities

Desired Characteristics
  • Demonstrable passion for technology and learning and development
  • Strong interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence solution direction across all levels of the organizational matrix
  • Demonstrated ability to negotiate commercial agreements and develop business growth strategies.
  • Analytical and strategic thinking skills
  • Strong organizational and strategic operating skills
  • Demonstrated problem solving and creative skills, ability to exercise sound judgment and make decisions based on market and client trends
  • Ability to deal with ambiguity, strategic agility, manage diversity and drive for results


Williston, ND