Company: BP
Skills: IT - Sys Admin & Support
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Kuala Lumpur, Malaysia
No location/work authorization restrictions found.

BP has embarked on an ambitious plan to modernize and transform using digital technologies to drive efficiency, effective and new business models. You are the Designer for our most critical projects or services. A technologist at heart, you build compelling services and products. You will motivate a project delivery team to deliver robust and cost-effective IT solutions. You will stay ahead of innovative technologies and demonstrate your understanding through effective and rapid delivery. The choices you make will define the fitness for purpose of our IT capabilities and ultimately the success of our business.

You believe that delivering an effective solution depends on a deep understanding of business need and rigorous project planning with a bias for short-term action and fostering relationships. You will operate in a dynamic and delivery-focused environment, with the resources of one of the world's most forward-thinking IT departments and leading IT vendors at your fingertips.

At IT&S, all the roles are within Chapters. While your role will continue to remain within the Chapter, your initial activities described below may change over time.
  • You will work within the Identity and Access Management portfolio, specially your role will be assigned to the Application Security and Audit Service.
  • You will support the Service Owner by providing activity leadership related to the integrated delivery of the service/s and evolving catalogue of IT products offered and consumed - assuring the integrity of expected IT and business outcomes maintained - including the vendor management of our underpinning contracts.
  • You will ensure that Service/s operate appropriately and will execute Change/Projects in compliance with IT&S standards and regulatory requirements relating to: Security, HR, Ethics, Data Protection, HSSE, Policies, Legal entities and legislations.
  • You will manage the Service Performance and relevant reporting activities related to the services/products offered. You will help advance the company's technology-related transformation by drawing meaningful insights from data and use these to support innovation and the delivery of iterative solutions.
Essential Education
  • ITIL Service Management certifiedwith preferable Bachelor's (or higher) degree from a recognized institute of higher learning, ideally focused in Business IT or Computer Science, MIS/IT, or other STEM related subjects.
  • Ideally experienced in service management of global services within a large corporate enterprise environment, and preferably managing a service within a Unified Communications service portfolio.
  • Experience in working alongside Dev/Ops teams with the ability to drive suppliers across working using different agile and non-agile methodologies.
Essential Experience and Job Requirements
Technical capability:

Primary Skills
Service level management (4)
Contract management (3)
ITIL core processes (4)
Relationship management (4)
Customer Service Support (4)

Secondary Skills
Business process improvement (4)
Business risk management (4)
Service acceptance (4)
Technical specialism (3)

Tertiary Skills
Application support (2)

Business capability:
Service Management

Leadership and EQ:

For those in team leadership positions (whether activity or line management)
  • Always getting the basics right, from quality development conversations to recognition and ongoing performance feedback. Has the ability to develop, coach, mentor and inspire others
  • Ensures team compliance with BP's Code of Conduct and demonstrates strong leadership of BP's Leadership Expectations and Values & Behaviours.
  • Creates an environment where people are listening and speak openly about the good, the bad, and the ugly, so that everyone can understand and learn, so that everyone can understand and learn.