Company: Targa Resources Inc
Skills: IT - Sys Admin & Support
Experience: 4 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Houston, Texas, United States

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.
     



POSITION OVERVIEW




The Sr. Analyst (Measurement) - Operational Systems Support (�Analyst”) is skilled in the management and support of one or more applications and provides support services to business users. The Analyst is responsible for maintaining and monitoring the application(s) environment to maximize availability and performance, provide troubleshooting and corrective action to resolve business issues, and insures the usability and support for application enhancements and bug fixes. The Analyst will act as a Subject Matter Expert for application functionality, solutions, training, and documentation. Although the Analyst position is not a pure development role it will require the use of some development/programmer competencies to complete work efforts.

JOB RESPONSIBILITIES
  • Maintain end-to-end understanding of functional aspects of application and associated business processes
  • Provide functional and/or technical direction/assistance for assigned applications
  • Monitor incoming service requests and incidents for assigned application(s)
  • Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issue
  • Work directly with users to identify and resolve issues adversely impacting business processes
  • Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability
  • Identify solution alternatives to address issues raised throughout service request or incident lifecycle
  • Utilize 3 rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approval
  • Adheres to and champions the IT Governance programs (e.g. change management, communication, and release management)
  • Complete high-level designs and associated estimates to meet defined requirements
  • Monitor application backlog (service requests, incidents) and keep open items updated with current efforts
  • Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy
  • Develop documentation and provide training to users as appropriate
  • Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications
  • Provide input to IT Project Management Office to support clear and concise requirements definitions
  • Assist team members handling major incidents for assigned applications; identify the root cause and short- or long-term solutions
  • Informally mentor less experienced team members on an as needed basis
  • Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management
  • Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction


QUALIFICATIONS

  • Minimum Bachelor’s Degree in Computer Science, MIS, and/or equivalent work experience in a related field
  • Bachelor’s Degree in Computer Science, MIS, Engineering, and/or equivalent work experience in a related field
  • 4-6 years of working experience with Oracle or SQL Server including stored procedures, triggers, views, and tables. Experience with Oracle 11i or higher and SQL Server 2014 or higher required
  • 4-6 years of relevant experience in professional services, development, or customer support operations supporting custom business applications as well as vendor supported applications
  • 3-5 years of experience in ASP.NET, C# Framework 4.0/4.5, Visual Studio, SSIS (SQL Server Integration Services, VB.net, and ADO.net
  • 3+ years of Microsoft technologies systems integration and/or implementation experience
  • 3-5 years of experience and comfortable using multiple technologies such as MVC, WCF, HTML, XML, JSON, PHP, JQuery, Ajax and JavaScript
  • Experience supporting measurement systems as well as fundamental knowledge of NGL and Natural Gas business
  • Experience with commodities, volumetric, and accounting related data
  • Experience in integration of measurement data with other systems
  • Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures
    • Strong written and verbal communication skills with an aptitude for problem solving
    • Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information
    • Experience delivering solutions that align with business strategies
    • Experience troubleshooting complicated issues across multiple systems and driving to solutions
    • Experience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely manner
    • Experience providing technical solutions to non-technical individuals
    • Demonstrated team building skills
    • Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude
    • Willingness to travel to company locations (up to 5%)

      PREFERRED QUALIFICATIONS

  • ITIL v3 Foundations certified
  • Familiarity with Waterfall and Agile development methodologies
  • Working knowledge and experience in Microsoft Technologies (Microsoft Certifications)
  • Candidate should have a well-rounded understanding of the development life-cycle, and a proven track record of designing, coding, and delivering functionality/applications for client
  • Familiarity with reporting services or technologies such as SQL Server Reporting Services (SSRS)


EQUAL EMPLOYMENT OPPORTUNITY:

Targa Resources is an equal opportunity workplace. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation if requested for disabilities or religious beliefs and practices.