Company: Baker Hughes
Skills: QA / QC / Inspection, Field Service Tech
Experience: 2 + Years
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Houston, Texas, United States

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Role Summary:

The Field Specialist will be a vital member of the Process & Pipeline Services (PPS) team, as this role will be responsible for carrying out preparation, mobilization & infield deployment activities in a number of key technologies for which technical certifications have been attained.

Essential Responsibilities:

In the role of Field Specialist, you will:
  • Utilize knowledge of preparation & maintenance of tools for infield deployment
  • Provide front-line troubleshooting of electro-mechanical inspection equipment
  • Assist in the reduction of in line inspection tool maintenance costs
  • Identify quality or productivity issues & potential solutions
  • Ability to safely deploy to remote geographic assignment locations - onshore & offshore locations with limited access to medical care, which may require 4 hours (or more) travel time to reach secondary level medical care
  • Ensure all Field activities are performed safely proactively complying with Baker Hughes HSE programs & systems to provide complete transparency to potential hazards
  • Ensure Field activities produce zero deficiencies & enable flawless field execution
  • Partner with Application Engineering team to ensure that equipment reliability & performance is consistently high, aiming to continually raise Technical & Operational first run success rate (CRS/TRS/ORS) to industry leading standards & meeting annual goals for US Region
  • Work closely with Application Engineering & Shop to reduce HSE risks in field, minimize lifting operations, obtain lighter, more user-friendly support equipment, lifting equipment
  • Obtain Level 1/Level 2 qualification/certification to perform field activities through competency management programs & workmanship standards across the MFL, CPIG, Vectra, TFI, Caliper technologies & industry standard
  • Support root cause analysis activities to enable prevention of reoccurring field failures
  • Fully accountable for leading highest level of HSE culture & compliance throughout field operations with support of HSE organization
  • Display infield interaction & excellent customer service, anticipation, personal accountability, support to each other & continuous improvement mindset
  • Timely communication of accurate metrics of Field operations progress, milestones, customer service satisfaction, productivity, HSE, Quality performance
  • Develop continuous improvement of service quality as measured by customer satisfaction responses (NPS, unsolicited positive & negative feedbacks)
  • Develop a proactive, forward-thinking mindset for finding new ways of working, simplifying processes in field with creative, out-of-the box thinking
  • Be a role model, create & sustain a strong culture of 6S approach with strong emphasis on visual management & daily housekeeping within Field Operations.
  • Provide daily feedback from the field regarding customer satisfaction, competitors, ways to improve tool operability, support equipment design improvement

  • Associate's Degree from an accredited college or university (OR a High School Diploma / GED from an accredited school or institution and minimum 2 1/2 years of experience in field services or a mechanical role)
  • Minimum 6 months experience in field services or a mechanical field

Eligibility Requirements:
  • Travel up to 60% of the time, as required

Desired Characteristics:
  • Associate's Degree from a technical school and / or certifications from technical training facilities
  • 2 years of experience in field services
  • Technical Certification in One or Two Levels in multiple technologies
  • Strong oral & written communication skills
  • Demonstrable understanding of electronic &/or mechanical engineering drawings
  • Proven aptitude to be trained in electronic & mechanical disciplines
  • Proven ability in the assembly, maintenance & preparation of mechanical &/or electronic equipment
  • Self-motivated & dynamic approach to tasks, flexible & willing team player
  • Strong communication, influential & interpersonal skills
  • Familiarity & ability to manage maintenance activities systems (Ex. SAP/Oracle, Maximo, MaPS, etc.).
  • Minimum 2 years of experience in field services
  • Passionate about customers with a demonstrable sense of urgency with customer requests
  • Results-driven & deadline orientated
  • Excel at prioritizing workload & initiatives in a conflicting-priorities, fast-pace changing environment.
  • Demonstrated natural ability to always look ahead, to find better ways, consistently challenging the status quo, thinking out-of-the box, demonstrated relentless sense of continuous improvement
  • Demonstrated ability to anticipate & prepare
  • Demonstrated ability at developing a culture & mindset of one team delivering collaboratively, with personal accountability & anticipation

  • Houston, TX

This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.

Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more