Company: Baker Hughes
Skills: HR - General
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Budapest, Hungary
No location/work authorization restrictions found.


Role Summary:

At Baker Hughes, we are embarking on an exciting journey that will transform the way we work. The People Operations team is one of the key enablers of the broader HR transformation by providing expert guidance and empowering our employees, people leaders, whilst allowing our HR teams to focus on what matters most to our organization.

As part of this transformation we are seeking to build a specialist Benefits delivery team in Budapest. This team will be responsible for providing support to our employees in the full end-to-end cycle of benefits delivery, from benefit enrolment, to personal or company driven life events, claims management and benefit cancellation.

The PO Adviser will be responsible for executing benefits processes covering the entire employee lifecycle, whilst ensuring compliance with relevant country and local regulatory laws. Other responsibilities will include supporting the transition of benefit delivery activities to our Global Delivery Centre from various internal and external teams due to country harmonisation and or benefit renewals. Further development of our HR system to include employee benefits will require involvement in future project implementation.

Essential Responsibilities:
  • Work with regional teams to complete the review and assessment of existing processes, ahead of our system implementation in February 2020
  • Work with Benefits Team Leader to develop SOP's to support Benefits delivery leading up to and following system implementation
  • Oversees the day-to-day delivery and execution of Benefits services and processes within the region
  • Manage and direct a team who is responsible for query resolution and vendor reporting related to Benefit Plans
  • Identify areas of simplification and improvement as well as documentation of procedures, processes, and protocols
  • Maintains ongoing communication and strong relationships with key stakeholders in HR, COE's, the business and customers in order to proactively receive feedback, work on improvements, handle escalations, implement solutions, etc.
  • Works with peers in other regions to share best practices, look for efficiencies and standardization of global processes
  • Ensure adherence to risk, compliance, and data protection standards across designated process areas
  • Balance resource allocation to query volume, including analyzing query types and demand / volume to promote efficiency and effectiveness of the process and team resources
  • Provide routine reporting on call volumes, queries, etc. to HR leadership

Qualifications/Requirements:
  • Bachelor's degree from an accredited university or college with an emphasis in human resources, change management, psychology, labour relations, organizational behaviour, business or equivalent experience
  • Experience of HR and Employee Benefits delivery
  • Champion's LEAN concepts and methodology
  • Ability to work in a fast-paced, ambiguous environment
  • Significant people and process management experience in an operational environment; excellent process and technology knowledge
  • Strong sense of ownership and accountability, with the ability to drive improvement projects
  • Comprehensive understanding of, ability to assimilate regulatory, and compliance requirements into an on-going operational framework
  • Significant leadership experience in a complex environment
  • Cultural awareness & sensitivity: ability to flex style to suit differing cultural norms and experience of leading a culturally diverse team
  • Strong collaboration & communication skills
  • Fluent English is required, and other European languages would be desirable

Locations: Budapest, Hungary

This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization

Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more