Company: Baker Hughes
Skills: Business Analyst
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Beijing, Beijing, China
No location/work authorization restrictions found.

Role Summary:

As an experienced analyst in the Analysis & Integrity function, the post holder will be responsible for supporting a wide range of day-to-day and strategic quality and workload management processes. The post holder will support the regional manager in the coordination of training, maintenance of certifications and management of workload and feedback/quality/customer complaint workflows.

Essential Responsibilities:

• Take ownership of the customer feedback system working with with Team Leaders, Specialists and Analysts to ensure the feedback is closed out promptly, accurately and comprehensively

• Take ownership of feedback and complaints arising from the QMS system ensuring that actions are closed out and that the system is appropriately updated in a timely manner

• Support in the communication of relevant findings from the above processes to the client

• Provide support to the Regional Manager to identify and resolve production problems early engaging with Team Leaders, Specialists and Analysts as necessary

• Identify and drive process improvement in the team using Six Sigma, Lean and Fastworks methodologies as appropriate

• Identify and drive VCP savings

• Provide support to the commercial team as needed

• Support the Regional Manager to engage and communicate report status and issues to the Operations and Finance teams


• Degree in Engineering, Business, Science or equivalent technical discipline

• Experience managing delivery of information to clients via reports, phone calls, presentations or formal emails

• Excellent oral, written and presentation skills Detailed, analytical, process driven approach

• Green Belt Certified (GE Employees only)

• Certified at least Level 2 PQ-2005 discipline

• Occasional business travel

Desired Characteristics:

• BB certification (GE internal applicants only)

• Auditor trained PQ-2005 / API 1163 experience

• Experience with quality and feedback management systems

• Experience managing the delivery of client feedback

Locations: Beijing, China

This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization

Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more