Company: Baker Hughes
Skills: QA / QC / Inspection
Education: High School/Secondary
Employment Type: Full Time Salaried Employee
Location: Bristol, England, United Kingdom

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world's first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company's global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup - inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at

Role Summary:

The Project Quality Program Manager reports to the EPC Projects Quality Leader and is responsible for ensuring effective application of the BHGE Quality Management System (QMS) in the project environment to ensure that customer requirements are met.

The successful candidate will be responsible for Quality on all project matters and has an operational reporting line to the Project Director.

Essential Responsibilities:
  • Create Project Quality Plan utilising BHGE QMS & customer specific items detailed in the project contract, obtain approval from internal & external stakeholders and communicate to all applicable functions & locations
  • Implement, maintain & ensure adherence of PQP at all relevant levels
  • Ensure that project quality deliverables are completed as detailed in contract
  • Review project technical requirements & participate in associated gap analysis activities
  • Develop, implement & maintain project audit schedule
  • Apply BHGE Quality Management System requirements within the project
  • Develop effective reporting on project quality metrics for internal & external stakeholders
  • Act as interface between customers & CoE's for all project quality matters
  • Provide concise & prompt feedback to internal & external stakeholders for all quality issues
  • Coordinate delivery of quality requirements & ensure effective and consistent application of Quality processes across the organisation in support of project execution
  • Develop & monitor Notification of Inspection (NOI process from CoE's to customers as per contractual requirements, track & report on external inspection (costs v project budget) and provide plan to meet budgetary requirements.
  • Develop effective reporting on project quality metrics
  • Facilitate close out of GRR/NCM's with CoE's within required timescale
  • Coordinate Mechanical Completion & Dispatch Dossier activities with CoE's and customer
  • Attend customer meetings as required
  • Facilitate & obtain customer approvals for Criticality Risk Assessments & Inspection & Test Plans
  • Participate in Pre-production Meetings (PPM's) as required
  • Contribute to project Life Cycle Information (LCI) requirements
  • Drive CIR activities to closure associated with project customer complaints
  • Monitor & report on Cost of Quality (CoQ)
  • Champion Transactional Net Promoter Score (TNPS) process based on project schedule requirements
  • Participate/champion root cause analysis and subsequent actions through NCA/RCA methodology.
  • Participate & contribute to Transactional Compliance Plan (TCP) requirements
  • Drive lessons learned process to ensure project learning communicated across the business
  • Mentor & coach Project Quality Engineer's (PQE)
  • Drive lean/simplification effort within manufacturing focusing on quality
  • Participate in ITO activities focusing on Lessons Learned
  • Act as subject matter expert for all project related quality issues
  • Lead customer audits of GE & supplier sites
  • Participate in resolution of supplier quality issues
  • Coordinate Project Close Out Report


  • Appropriate level qualification in Science, Engineering, Quality Management or relevant experience.
  • Quality auditor training & qualification
  • You must have unrestricted authorization to work in Country of posting
  • Oil & Gas-Subsea experience

Desired Characteristics:

  • Substantial experience in Quality management along with experience of management in a project or team environment
  • Experience in a client facing, project environment (Customer management experience record)
  • Business performance focus
  • Quality audit training & experience
  • Continuous improvement driver / change agent
  • Strong organisational & communication skills
  • Fully computer literate (MS Word/Excel/Outlook)
  • Ability to travel where required
  • Full driving licence
  • Passport holder
  • General project process knowledge
  • Quality audit experience
  • General product knowledge
  • Strong EHS culture
  • Analytical and reporting skills
  • Change implementation skills and track records
  • Ability to prioritize work and lead action until closure
  • Understanding and experience of problem solving methodology
  • Good communication skills including active listening, inter-personal skills and presentation skills


  • Bristol

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more