Company: Baker Hughes
Skills: Engineering Manager
Experience: 8 + Years
Education: Masters Degree
Employment Type: Full Time Salaried Employee
Location: Twinsburg, Ohio, United States
No location/work authorization restrictions found.


Role Summary:

As a Lead Field Service Engineer for the Reuter Stokes product line, you are responsible for daily servicing and operations necessary to coordinate and efficiently support all activities associated with the assigned job scope. This includes participating in and overseeing all installations, maintenance, repair, testing, adjustment, troubleshooting, verification and servicing requirements of all field work inside of your account. Sound engineering practices will always be adhered to. Regular travel hroughout North America is required.

Essential Responsibilities:

A Lead Field Engineer will oversee a $MM portfolio of long term servicing agreements for the North America Measurement & Solutions product line.

In this role Lead Field Service Engineer, you will:
  • Manage and lead the daily execution of the service growth strategy for a portfolio of $MM SSAs in the Measurement & Solutions Servicing business. Specifically focusing on engineering and service solutions for the Reuter Stoles product line
  • Conduct field engineering work in compliance with all applicable HSE regulations and employee safety practices to include troubleshooting, installation, and/or maintenance of product line in accordance with the company's recommended procedures, methods and guidelines
  • Work closely with the Measurement & Solutions North America Region Commercial Team and other regional and functional leaders to ensure appropriate resource coverage and capability as well as identify opportunities to achieve the services orders plan for assigned regions/markets
  • Lead efforts to ensure Customer Service excellence for assigned job scope
  • Timely completion of all administrative duties including but not limited to customer and service reports, timesheets, job debriefs, and tooling tracking
  • Proactively interface between all functions of the company and our customers concerning engineering, operational, and EHS challenges as applicable
  • Help grow, manage and drive SSA growth and execution across the US
  • Maintaining a strong customer relationship through a positive, proactive, and professional approach
  • Provide leadership, mentorship, development, and guidance of less-experienced team members
  • Ensure operational excellence in the areas of integrity, controllership and compliance ability and willingness to be available to work "on-call" as required

Qualifications/Requirements:
  • Bachelor's Degree in Nuclear, Mechanical, Chemical, or Electrical Engineering from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with a minimum 8 years of leadership and operational experience in an operational nuclear setting)
  • Minimum 4 years of experience in leadership and operational experience in a dynamic industrial setting

Desired Characteristics:
  • Master's Degree in Business from an accredited college or university
  • Demonstrated leadership, with a focus on change acceleration and process improvement
  • Experience managing effectively in a dynamic and fast-paced environment
  • Strong verbal and written communication skills
  • Analytical and problem solving skills
  • Strong customer service mindset
  • GB, BB or MBB certification or equivalent
  • Strong business acumen and commercially savvy
  • Prior military experience and/or active community service leadership
  • Proactive, can-do attitude with a bias for action and positive mental mindset

Locations:
  • Twinsburg, OH

Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more