Company: Baker Hughes
Skills: Electrical Engineering, Instrument & Controls Engineer
Experience: 3 + Years
Education: Bachelors/3-5 yr Degree
Employment Type: Full Time Salaried Employee
Location: Missouri City, Texas, United States
No location/work authorization restrictions found.


Role Summary/Purpose

Baker Hughes, a GE company is currently hiring a Lead Technical Support Specialist for the Artificial Lift organization. The Lead Technical Support Specialist will become knowledgeable in BHGE Automation product line and provide global technical assistance for the Automation equipment offering.

Essential Responsibilities
  • Manage daily priorities and work on assigned projects or processes
  • Use effective problem-solving skills and documents to communicate results of generated technical data
  • Provide Global Technical Support to our customers, our service teams and collaborate with our engineering team to field test and trouble shoot newly developed products.
  • Work in the functional technical support team to increase the system performance, based on statistical data
  • Provide technical expertise to customer employees and management as well as BHGE employees, including troubleshooting of current installations
  • Provide technical support to the local field technicians globally in high-level cases (using Technical Support Portal System, via phone and also at site)
  • Provide training / mentorship to customer and BHGE employees
  • Provide clear communication to customer employees, customer management and BHGE management on work to be performed, equipment status, productivity, and process improvements and liaison with other departments as necessary
  • Analyze the failure and availability statistics of the local installed fleet
  • Support the regional managers in all technical needs and during customer visits
  • Assist the functional technical support and product service engineering groups during RCA programs
  • Perform and or manage Field test of prototypes, retrofits and Software
  • Verify if the technical documentation fulfills the local needs and initiate updates with engineering
  • Provide start up support in growing markets with temporary local presence
  • Ensure during planning, engineering and execution that there is compliance with all applicable regulations, OSHA and electrical safety programs

Qualifications/Requirements
  • Bachelor's Degree (or a High School Diploma/GED with at least 4 years of experience)
  • Minimum 3 years of experience with Controllers and Automation

Desired Characteristics
  • Bachelor's Degree in Electrical, Electromechanical, Electronic or Controls Engineering from an accredited college or university
  • Experience in controllers, applications related to Artificial Lift field operation and/or Industrial applications
  • Proven experience and exposure to SCADA System products and offerings, with knowledge of radio/telemetry
  • Proven experience with Variable Speed Drives and AC Motors Applications
  • Ability to work with cross-cultural teams
  • Willingness and ability to travel 30-50 % of the time
  • Strong listening, questioning, clarifying and summarizing skills to effectively communicate in 1-on-1 and small group settings
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills

Locations:

Missouri City, TX

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more