Company: Stream-Flo USA, LLC
Skills: Dispatcher, Field Service Tech
Experience: 4 + Years
Education: High School/Secondary
Location: Midland, Texas, United States

In order to apply for this position, applicants MUST meet the following criteria. If your resume does not match these criteria, you will not be able to apply for this position.

Located in region: North America


Key position functions include:

  • Ensure all service personnel observe all Health, Safety, and Quality requirements in the performance of work.
  • Promotes Operations HR policies, procedures, and standards
  • Receive customer calls requesting our services and obtain necessary information such as Customer Name, well name and location, time service is required, and nature of the work desired.
  • Notify the Service Manager and other employees regarding the job information to ensure that all critical information is communicated to appropriate staff.
  • Communicates clearly by answering, comprehending and making phone calls or sending email.
  • Fills out Job Assessment Meeting (JAM), pulls all back-ups and stages service tools for service techs prior to dispatch.
  • Communicates with the service tech by conducting a JAM to cover directions, running procedures, equipment, service tools, and specific instructions for the job.
  • Dispatches service tools, back-ups, and service techs as specified and maintain records of communications and dispatching activities.
  • Checks all paperwork to ensure it is filled out correctly and has signatures once job is completed and service tech turns it in.(JAM, Field Service Order, Drivers Log, and Sales Order)
  • Keeps track of sign in and out sheets for service tools.
  • Responsible for checking service tools once returned to ensure they were cleaned and confirm they function properly for the next service job.
  • On-Call rotation for after normal business hours.
  • Ensures dispatch is always covered.
  • Responsible for entering all NCIR's and supporting the NCIR process.
  • All other duties and responsibilities as assigned.

Preferred candidate will possess a combination of the following:

  • Excellent time management and organizational skills.
  • Possess strong interpersonal skills.
  • Ability to interact with demanding customers
  • Strong communication skills
  • Demonstrated ability to excel in a fast-past work environment.
  • A commitment to quality and Customer success / satisfaction
  • A commitment to workplace health and safety

Stream-Flo offers a competitive salary, profit sharing and a comprehensive benefit program to prospective employees, as well as the opportunity to work in an entrepreneurial environment, characterized by continued growth and strong business results.

We thank all applicants for their interest. However only those candidates identified for further consideration will be contacted.